The Support & Operations Engineer (ePTO) provides technical leadership and drives continuous improvement of infrastructure, tooling, and support processes to ensure reliable global delivery of digital products, with a primary focus on ePTO.
You will collaborate closely with the ePTO team (Product Manager, System Engineers), regional support teams, development teams, and business units to ensure high availability, strong service quality, and effective incident management. You will also support the global rollouts, assist with customer field tests, and resolve region-reported issues.
Success in this role requires good IT & electronics understanding, strong communication, structured problem-solving, sound decision-making, and a hands-on, customer-focused mindset.
In addition, you will support incidents on the Digital Platform, which enables connected products and serves as a fleet management platform for our customers.

Tasks and Responsibilities:

ePTO Readiness & Scalability

Provide support to stakeholders on ePTO-related topics, focusing on software and electrical connections
Deliver customer-centric insights to support business decisions
Lead initiatives to improve scalability and operability of ePTO products
Develop and maintain documentation, knowledge articles, and training materials
Support onboarding of customers and assets to the Digital Platform
Drive continuous improvement of operational processes

Digital Products 3rd Line Support and Training

Provide 3rd-line support for digital products (e.g., DTS)
Train and support global, regional, and local service teams
Support the rollout of new products and feature enhancements

Issue Resolution and Avoidance

Analyze recurring issues in collaboration with development teams
Resolve complex, high-priority incidents using structured methodologies
Act as a key contributor in post-incident reviews and drive improvements
Proactively identify operational risks and implement preventive measures

Role Requirements

Bachelor’s degree in Computer Science, IT, Electronics, or related field
2–3 years of relevant experience
Strong affinity with IoT, electrification, and commercial vehicles
Hands-on experience with Linux-based embedded systems
Excellent English communication skills (written and verbal)
Certified or willing to be certified on high voltage systems
Strong analytical and solution-driven
Clear communicator with strong writing abilities
Organized, team-oriented, proactive, and able to perform under pressure
Experience coordinating cross-functional and remote teams
Strong stakeholder management and conflict resolution skills
Intercultural awareness and collaboration mindsetwrite job description here

Your Location:

The Netherlands - Alphen aan den Rijn

Diversity, Equity & Inclusion (DEI)
We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.

Join us and be part of a team where everyone belongs!

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Operations & Support Engineer