Hi Auto is the most trustworthy AI order taker for drive-thrus. Built for scale.

Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. It helps brands consistently deliver faster, error-free service with over 93% order completion and 96% accuracy, at scale.

Growing quickly, Hi Auto has the largest number of voice AI drive-thru restaurant deployments, competing directly with both big tech and restaurant tech players.

We are seeking a Staff Engineer inEuropeto join ourInfrastructure team.

About the role:

Our backend is developed all in Python running in the cloud over k8s. It's not a typical backend interacting with a UI frontend, handling audio streams in real-time.
Our systems integrate with a large number of third party services. Because of the myriad of challenges and the fast pace of a startup, each team member gets to experience a lot of professional growth and ownership.

In this role, you will:

Own parts of our core backend infrastructure, which is a complex, real-time distributed system written in Python and Rust
Own big initiatives end-to-end and deliver them with minimal guidance
Troubleshoot highly complex production issues
Constantly improve our development velocity while maintaining a very high reliability standard

BSc in Software Development or equivalent industry experience
Previously a Staff or Principal Engineer at a startup company
10+ years of experience in Python development
Strong Python Asyncio experience
Strong software design skills
Excellent communicator in writing and orally
Significant experience with at least one strongly typed language (Rust, C++, Go, Swift, Java, etc)
Deep understanding of Networking Protocols, Operating Systems
Deep knowledge of Python Profiling
Experience in delivering and troubleshooting a production-grade cloud-based distributed system
Experience in building and troubleshooting a real-time low-level system (e.g. kernel, drivers, RTOS)
Kubernetes and Helm experience
Experience with different observability stacks
Strong LLM prompting skills, but also being able to work without them
Experience with gRPC and its troubleshooting
Being a contributor or maintainer of an open-source package

Bonus:

An understanding of one of the following: WebRTC, STUN/TURN, SIP, RTP, HLS, RTMP
Having worked with Rust and PyO3
Audio programming experience

Qualities We're Looking For:

Fast -you know you're a 10X engineer, not just yet another senior engineer

Resilience – being able to balance planned work with real-time issues in a fast-paced, high-pressure environment

Strong communication skills– in both written and verbal communication, with the ability to produce crisp and clear documentation

Problem solver

Extremely Strong ownership and independence

Hi Auto remote jobs

Senior Software Engineer (USA - EST Zone)

Senior Software Engineer (LATAM - EST Zone)

Staff Engineer (Europe)