Join the team at Hedin Automotive Mercedes-Benz Brooklands KT13 0SL

An exciting opportunity has arisen atMercedes-Benz of Brooklands for an experienced Service Executive. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.

Basic salary with anOTE of up to £41,000
Additionally your pay will increase once you have completed C-Service Training

Overview of role:

TheService Executiveposition demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.

Key Responsibilities of the Service Executive

· Deliver exceptional customer service by understanding customer needs and expectations.

· Manage service appointment scheduling and vehicle check-in processes effectively.

· Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.

· Handle customer inquiries and provide expert advice on service and repair options.

· Ensure all documentation is complete and accurate, and maintain customer records meticulously.

· Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.

· Present and sell additional repairs to customers.

Ideal Candidate Profile

We are searching for a candidate who has:

Proven experience in an aftersales role within a busy, fast-paced automotive department
Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
Proficiency in using CRM and service management software
Dedication to maintaining high standards of customer satisfaction and service excellence
Right to work in the UK
Full UK manual driving licence

Summary of role

Location: Mercedes-Benz and smart – Brooklands KT13 0SL

Working Hours: 45 hours per week

Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu

What we offer.....

Basic salary with anOTE of up to £41,000
Additionally your basic pay will increase once you have completed C-Service Training
25 days annual leave plus bank holidays
Long service awards
Life insurance
Employee assistance program offering support on wellbeing and finances
Exceptional rates for vehicle service and maintenance for you and your family
Enrolment in an employee pension plan

If you're excited by the opportunity to play a pivotal role as aService ExecutiveatMercedes-Benz, we look forward to receiving your application and possibly welcoming you to our team!

Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.

Discover more about Hedin Automotive and the opportunities available by visiting our website atCareer Opportunities at Hedin Automotive - Hedin Automotive London Ltd

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