Role Summary:

Provides comprehensive support to the Claims team, ensuring smooth operations and efficient workflow. Handles administrative tasks, collaborates closely with team members, and excels in problem-solving. Strives for continuous improvement and is committed to delivering exceptional service and support to the team.

Key Duties & Accountabilities (% time spent):

Draft and proofread correspondence related to handling of new claim files and updates to existing files, including communication with insured providers and institutional contacts, claimants, defense attorneys, claimant/plaintiff attorneys (communications include sensitive information)
Verify accuracy of contact information and other data in claim files
Assist with distribution of correspondence received electronically within Claims department electronic filing system
Perform other related duties as required by position

Core Competencies:

Customer Service
Excellent verbal and written communication skills
Willing to collaborate and share tasks within a team
Motivated and adaptable
Strong organizational skills

Minimum Requirements:

Knowledge: Education, Experience, & Skills:

HS diploma or general education degree (GED) required
Proficiency in Microsoft Office applications required
Excellent attention to detail required
Professional attitude and demeanor required
Attention to deadlines and timely processing of tasks
Ability to thrive and prioritize in an environment with many ongoing responsibilities and interruptions
1-3+ year of office experience preferred
Ability to work independently, manage large workload

This role is 20-30+ hours per week with a flexible schedule. The role may occasionally require travel to our office located in Boston for company meetings and events. Candidate must be local to MA, RI, CT, NH, or ME.

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