We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

Job Duties:

· Answer all incoming customer interactions (phone, email, text) within quality standards.

· Respond and resolve customer inquiries professionally and promptly and in line with associated processes and procedures.

· Maintain advanced knowledge of client products and/or services

· Resolve all customer’s issues or inquiries during the first point of contact wherever possible.

· Adhere to all company guidelines regarding the delivery of service to customers

Background required:

o Education

o High school graduate

o Experience

o +1 year of BPO experience.

o Customer service

o Skills

Analytical and critical thinking
Strong oral and written communication abilities.
Advanced English Level
Teamwork oriented
Strong attention to detail

o Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

o Strong computer navigation skills and PC Knowledge

Quiet and distraction-free environment to work
Problem-solving
Possess self-motivation to achieve and exceed goals
Immediate availability preferred.

Interested candidates will be required to take a personality and fit test and should submit a resume in English to: george@gspservices.com

o Skills

Analytical and critical thinking
Strong oral and written communication abilities.
Advanced English Level
Teamwork oriented
Strong attention to detail

o Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

o Strong computer navigation skills and PC Knowledge

Quiet and distraction-free environment to work
Problem-solving
Possess self-motivation to achieve and exceed goals
Immediate availability preferred.

Interested candidates will be required to take a personality and fit test and should submit a resume in English to: george@gspservices.com

GSP Services remote jobs

BPO Agent

BPO Agent