Member Experience Associate

Goodcover is looking for an experienced personal lines agent to join the Goodcover Member Experience team. The ideal candidate has an obsession for policyholder welfare that
matches Goodcover’s mission to provide financial peace of mind through affordable and effective insurance for all. You will work closely with the Member Experience Manager and Marketing Lead to ensure that Goodcover Members' welfare is represented through everything we do.

Goodcover is just getting started, so you will wear many hats at the beginning. We’ll need you to have a P&C license and experience solving problems with personal lines products. You will be helping to answer Members’ questions in real-time through several member support channels.

You will also work with the Product and Engineering teams to ensure our Members’ voice is built
into Goodcover’s products and experience.

Role and Responsibilities:

1. Manage support channels, support sites, and resources, and provide insurance advice.

2. Answer support questions as needed via Goodcover’s support channels, including phone, chat, and email.

3. Problem solver with the ability to offer exceptional empathy and patience.

4. Team player committed to company values and mission.

5. Monitor Member satisfaction levels.

6. Participate in team meetings to develop strategies to improve the product.

Requirements:

1. California P&C License, Personal Lines License at minimum

2. Four plus years experience in personal lines insurance sales and service

3. Obsession with promoting the policyholder’s rights and welfare

4. Ability to communicate and work asynchronously in a fully remote team
5. Good organization and planning skills

6. Growth mindset, both for the company and yourself

Nice to have:

1. Worked in or with insurtech before

2. Worked in a small team making a significant impact

About Goodcover

We are making insurance more fair by reducing expenses in a sustainable way and giving leftover claims money back to the policyholders. We believe in a diverse and inclusive workplace and encourage all people to come join our team and bring their unique perspectives to help make us stronger.

Job Type:

Full-time

Pay: $50,000.00 - $80,000.00 per year

Opportunity to participate in employee option pool

Benefits:

401(k)

Dental insurance

Disability insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

We are a remote-first team so we all work from home.

Experience:

Personal Insurance Sales and Service: 4 years (Preferred)
Remote Work: 1 year (Preferred)

License/Certification:

Property & Casualty License (Required)

Work Location:

Fully Remote

Remote interview process

Virtual meetings

This Company Describes Its Culture as:

Innovative -- innovative and risk-taking

Outcome-oriented -- results-focused with a strong performance culture

People-oriented -- supportive and fairness-focused

Company's website: www.goodcover.com

Goodcover remote jobs

Member Experience Associate