About Glowing.io

Unified, enterprise messaging platform for leading brands of the world

Tech description:

Flutter, React, RoR, Redis, RabbitMQ, NodeJS

Job description:

**Company:** **Glowing** ([www.glowing.io](http://www.glowing.io)) **Core Values:** 1\. Seek and share truth with open-mindedness and humility 2\. Embrace kaizen in our pursuit for excellence 3\. Be an alchemist in our community 4\. Commit and persist towards goals 5\. Be grateful, be kind, give back **Role:** **Executive Assistant to CEO (Scaling AI SaaS Startup)** **Summary:** Founded in Silicon Valley, Glowing is a growing, Generative AI SaaS startup (100%+ YOY growth) providing the leading messaging platform for globally recognized, luxury brands. While reporting and working closely with the CEO, who is based in Singapore, the core responsibility of this new role is to **take away as much tactical work from the CEO’s plate as possible to free CEO’s time, and guard his energy** - this role is being the 3rd eye, arm and leg for the CEO. **Proactiveness, trust and judgment** is the foundation for this fast-paced, intense role. The ideal candidate will have at least 5 years experience as an Executive Assistant for the C-suite and/or Chief of Staff. Considered to be in the Top 2% in his/her area (and can explain how/why), the candidate is seeking progressive challenges and can be extremely committed and loyal. With natural curiosity and innate drive for actions, candidate has passion and ability to learn rapidly, has a calm and assuring presence under extreme volatility and stress. Candidate understands and thrives in environments of uncertainty and constant change, and is willing to make a lifestyle choice by joining a growing startup. Candidate is self-confident, charismatic all while coming from a place of humility. **Responsibilities:** **Executive Assistant** * Attend meetings with and w/o CEO, and **drive next step/actions** * Manage **and guide** CEO’s personal and business calendars * Take over emails for CEO, from bi-monthly Investor Updates to customer and partner replies * As needed, represent the CEO with internal and external stakeholder meetings * Unabashed to voice _any_ issue and propose solutions * Have strong judgment * Proactively take action to do what CEO would do or intends to do * Accels in high-pace, fluid environment and manages stress exceptionally well * Available for urgent matters \ **Operations** * Manage weekly executive meetings * Systematize, document, organize our chaos * Assist with vendor/partner negotiations * Ad-hoc projects focused on scaling well as we grow **Cultural Ambassador** * Pro-actively recognize, celebrate and value team members * Ensure ESAT surveys are administered recurrently and reported on * Plan and execute on culture building events that drive better ESAT and ensure leadership is taking appropriate action in constant improvement * Plan and manage end-to-end team meetings and offsites (remote and in-person), which includes assisting as needed with international travel **Financial Management** * Responsible for all documents (contracts, addendums, NDA’s, etc) new contracts, drafting, sending and documenting fully executed * Responsible for on-time A/R management * Expense reconciliation **Human Resources** * Ensure personnel files are up to date and organized * Assist with running monthly payroll * Onboarding/off-boarding team members **Personal Assistant** * Familiar with Singapore government processes such as pass applications, and can provide guidance where appropriate * Ad-hoc assistance with family related or household matters **KPIs** **Core KPI is around both time and energy saved for the CEO, as well as** **effectiveness and speed of action..** **Behavioral Expectations** * **Trust, Judgment, Discretion.** This role will have access to confidential and private information that only the CEO will have within or outside the organization - mature judgment and discretion is required. * **Humility.** There is zero room for ego with so many interactions and relationships - internal and external. Seek impact, not glory. * **Ownership and Accountability**. Team needs to trust that when you say something, you will deliver. One of our five core values is “Commit and persist towards goals”. This is not easy. Work efficiently, which means be fast while being thorough and detail-oriented. Hold yourself and others accountable. Be reliable. * **Proactive, Thoughtful, Responsive**. You are as responsive, but not reactive - the difference is thoughtfulness. Working with an erratic CEO will require being connected and available whenever - immediately responsive during working hours, and available otherwise. * **Over Communicate**. If you’re wondering whether to share something, share it. You will be told if you are communicating too much. * **Represent**. Just as much as the CEO of the company (and in many cases more), you will be the face of our organization, both internally and externally. Be the strong, confident, caring face for Glowing. **Key Characteristics** * Organizationally obsessive compulsive (OCD) * Innate drive to get things done regardless of obstacles * Fast learner, and problem solver * Rapid diligence. Ability to move quickly WITH quality and accuracy to match. * Ability to work autonomously, be proactive, multi-task, prioritize, organize, communicate, and function on a small, fast-moving team while executing numerous projects and tasks concurrently * Be flexible, and not be phased by constantly changing circumstances - focus on the present priorities and goals and move forward. * Optimistic and positive energy * Manages stress well, and can be a calming energy for others * Handle difficult situations and conversations well * Self-discipline, proactive, organized, empathetic, active listener * Reign in, organize, systematize chaos * Financially conscious, embracing “broke mindset” **Key Experience / Skills** * 5+ years experience in as an Executive Assistant for the C-suite and/or Chief of Staff * Superb ability to influence people, in-person **and remotely**, without authority * General presence creates a feeling of **care and confidence** * Excellent professional communication skills - well spoken, well written (including and especially emails, and meeting minutes) in English * Excellent market research skills * Experience with onboarding, hiring and human resource management * Experience servicing to a “luxury” and high discerning audiences * Familiar with travel booking hacks (ex: airfare, hotels, etc) * Confident with Google Suite (Docs, Sheets, Slides) * Comfortable with Microsoft Office Suite (mainly Word and Excel) * Exploring and using Generative AI tools * Loves the hustle of a startup environment * Experience working with distributed teams * Experience within a B2B organization * BS/MS degree * Fluent in Mandarin Chinese is highly desirable * Experience within a SAAS startup is a plus * Experience with EOS and ninety.io is a plus * Experience being an EA for a executive or GM within hospitality is ideal **Location:** Based in Singapore; work hybrid (in-person when CEO not traveling). **Contact / Apply:** Referrals and/or interested candidates, please email ea at glowing.io with resume, LinkedIn URL and a statement of how your experience and interests ideally match our needs. Thank you for your consideration [🙏](https://emojipedia.org/person-with-folded-hands/). **Compensation:** 70,000-80,000 SGD per annum Generous equity package (leadership-level) Unlimited PTO

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