Can you lead projects and maintain strong client relationships? Do you enjoy collaborating with designers and developers to create exceptional digital projects, and perhaps have a knack for print as well? Are you looking for a work-life balance with a real 40 hour work week?

We are actively seeking an Account Manager to join our team. You have a bachelor's degree with a few years of relevant professional experience, and a passion for design, writing, and marketing. You may also be looking for a career change, or returning to the workforce after a hiatus. Just wow us.

This is a remote job, with working Central hours.

You Live Our Core Values:

Learn every day
Support one another
Ask why, then ask again
Communicate sincerely and directly
Celebrate wins and grow from mistakes

Project Management:

Lead small to medium-sized projects autonomously, assist in larger strategic projects
Maintains day to day workflow for internal and client-facing projects
Maintains budgets, progress reports, and timelines
Quality control of design and written work prior to sending to the client
Uses comprehensive communication skills to make a bridge between client and designer
Coach and support project team members with tasks you assign them
Update relevant stakeholders or team members on project progress
Creatively problem-solve to meet client needs in efficient and effective ways
Use written and verbal communication skills to make a bridge between the client and the designers and developers
Learn how to manage website design and development projects
Assist digital projects with content population, SEO, and training the client in our Content Management System
Assist marketing projects with creating plans, calendars, campaigns, and social media management

Client Management:

Create and maintain relationships with customers to better understand and achieve their needs based on what success looks like
Be responsive to clients’ requests
Creatively problem solve and appropriately identify the needs of both new and current customers in order to aid customers in their success using our services
Manage all reporting about the health of customers' accounts
An ambassador for Glantz Design

Strategic Work:

Learn from senior account and design teams the strategy of design and communications, executing strategy on small projects
Be able to assess a category that a client operates in, what drives a client’s business and how communications can drive solutions for the specific business problems of the category and/or the client
Author creative briefs and documents
Collaborates with creative directors, designers, and developers to understand and execute the goal of the client
Lead SEO Strategy with internal and partners using analytics and competitive analysis
Manage small team Rocks for process improvements
Understand client industries, their business drivers, and tailor communications to address their specific challenges
Assist in user research to better understand the customer, contextualized with data

Mentorship:

Mentor project managers and interns
Mentored by the Account Director and Creative Director

Growth Plan:

In 6 months: Run medium to large projects autonomously
In 1 year: Author strategy documents and contribute to UX strategy. Manage print projects and work with print vendors. Have leveraged two professional development PTO days to develop a new skill for continued learning. Take on new responsibilities to train and level up experience based on Senior Account Manager goals.
In 2 years: Promotable to Senior Account Manager, where you would run medium accounts autonomously, contribute significantly to larger projects, and offer complex strategic solutions on projects. Set clear goals for the next 6 months.

Bachelor’s degree
Mid-Level, 3-5+years of relevant experience
Relevant experience in marketing
Excellent verbal and written communication skills
Strong business acumen in project planning
Attention to detail
Outcomes focused
Break down complexity
Deadline driven
Analytical
Organized
Intellectually curious
Bonus: Copywriting

Check out our benefits such as:

Fully remote with local teamwork opportunities in the Chicago area
15 days of PTO plus the week of Christmas to New Year (that's a month total in PTO!)
Casual work environment (favorite band t-shirt a must)
Multiple insurance options (adulting at its finest)
401K (future you thanks you)
Short-term disability (cause you never know)
Professional development (two extra PTO days a year for upping skills)
A true 40-hour work week, with rare evening or weekend work (horray!)

Apply and send your resume and cover letter, along with why you want to join the team.

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