We are hiring a Customer Service Representative to manage customer queries and complaints. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional customer service and resolving any inquiries or issues they may have. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Providing introductory information to prospective and new customers.
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
Following up with clients or customers by phone or email to check that they are still satisfied with their purchases
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Providing feedback on the efficiency of the customer service process

Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Active listening and communication skills
Time-management skills
Excellent verbal and written communication skills
Proven customer support experience or experience as a Client Service Representative

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Work From Home
Wellness Resources

Garland Food remote jobs

Account Manager

Customer Service Representative