Work From Home opportunity for a Voice Process Customer Care Executive fluent in both Kannada and English. In this role, you will provide outstanding customer service to our clients through voice communication, catering specifically to our Kannada-speaking audience. You will be responsible for resolving queries, guiding users through our products/services, and ensuring customer satisfaction while working from the comfort of your home.

Responsibilities

Assist customers through voice calls, providing support and solutions in Kannada and English
Identify customer needs and guide them in using our products/services effectively
Document interactions and maintain accurate records of customer inquiries and issues
Follow up with customers to ensure their needs have been met and issues resolved
Communicate feedback and insights from customers to the team to enhance service quality
Stay informed about product updates and changes to better assist customers
Participate in training sessions to improve product knowledge and customer service skills

Proven experience in a voice process or customer service role
Fluency in both Kannada and English (spoken and written)
Strong communication skills and ability to empathize with customers
Availability to work flexible hours from home
Basic understanding of CRM software and call handling systems
Ability to work independently and manage time efficiently
Customer-oriented attitude with a problem-solving mindset
High school diploma or equivalent; relevant certifications in customer service are an advantage

System Requirements :

Processor - i5 and above
RAM - 8 GB
Internet - 100 MBPS
Windows - 10 and above
Headsets

Shift: Rotational

Salary : 16 NTH

Location : WFH

Private Health Insurance
Paid Time Off
Performance Bonus

Future Role remote jobs

LLS - Line Language Selection (Interpreter)

Voice Process - Work From Home - Kannada and English