We are continuously building our network of strong sales leaders for future opportunities at Full Circle Research. While we may not have an immediate opening, we welcome the chance to connect with experienced candidates so please do apply. We'll keep your information on hand as new roles arise.

Director, Sales

Reports to: CRO

Description

The Director, Sales focuses on the pre and post phases of the project lifecycle: generating sales with new and existing clients, and following up post-project to gauge client satisfaction as a means of ensuring repeat business.

Roles & Responsibilities

Sales Generation
- Develop and build a pipeline of opportunities and strategies to meet sales goals.
- Leverage, orchestrate and rally company resources to achieve our full potential on sales opportunities.
- Initiate new customer relationships via cold calls, emails, LinkedIn, virtual and in-person meetings, conferences and social networking.
- Develop project plans and timelines, calculate pricing and determine project feasibility, partnering with Operations team, as applicable.
- Travel as required (i.e., conferences, in-persons, etc.).
- Partner with Marketing to devise innovative strategies to market Full Circle products and services; agree on tactics, timelines and responsibilities to ensure that the targets are met.
Partnership Cultivation
- Grow existing customer partnerships via consistent, meaningful contact and productive project oversight, offering a consultative customer service approach.
- Respond to client inquiries in a prompt timeframe that meets company standard.
- Seek opportunities to upsell our product line.
- Advocate on behalf of our customers to communicate desires and market realities to internal teams.
Reporting & Collection
- Use Salesforce to record all activity accurately, comprehensively and by deadline.
- Create sales reports and provide feedback to leadership.
- Monitor invoices to ensure efficient, accurate and timely processing.
- Work with the Finance department if any clients do not resolve any past-due invoices; this may include the facilitation of payment terms negotiation.

Brand Ambassadorship
- Identify and fulfill opportunities for brand recognition, including attendance at trade shows and events.
- Volunteer to serve the industry (i.e., become a local, regional or national board member; chair a committee, etc.).
Professional Development
- Update job knowledge by participating in conferences and educational opportunities.
- Promote expertise and commitment to the MRX industry via LinkedIn.

Qualifications

Experience
Bachelor’s degree
Minimum 10 years’ experience in market research
Minimum 5 years’ experience in outbound online sample sales
Expertise
Current market, competitive products and trends
Proficiencies
MS Office
Salesforce

Core Competencies
Proven project management skills, including the ability to manage multiple projects simultaneously
Proactive problem-solving skills and a continuous improvement mindset
Excellent communication, negotiation and interpersonal skills
Ability to work effectively independently, as well as part of a team
Detail-oriented with exceptional organizational and time-management skills
Strong commitment to confidentiality and professional integrity

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