Wholesale Service Representative – 12 Month Maternity Cover

Ko wai mātou – About us

Kia ora. We’re Foodies. You know New World, PAK’nSAVE and Four Square right? That’s us!

With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.

We’re on a mission to create and deliver a customer-driven and competitive wholesale offer. Every step we take is about improving the way we serve our wholesale customers – with a focus on long-term partnerships, compliance, and efficiency.

Te Tūranga – About the role

As a Wholesale Service Representative, you’ll play a vital role in supporting and growing our wholesale customer base. You’ll build relationships, manage onboarding, and make sure we’re meeting both our customers' needs and our compliance obligations under the Grocery Industry Competition Act. This role can be based remotely and is 12 Month Maternity Cover.

You’ll be responsible for:

· Managing expressions of interest and onboarding of new wholesale customers

· Acting as a key point of contact for customers, supporting ordering, pricing, forecasting and product data

· Triaging and resolving supplier participation queries, ensuring accurate tracking

· Using Salesforce to document customer interactions and support reporting

· Preparing monthly compliance reports with key stakeholders

Ngā painga - What we offer

We’re committed to providing awesome experiences for our people, including offering a range of benefits

- This role can be based in Auckland OR Palmerston North

- Flexible working options, a day off on your birthday

- Onsite café with subsidised meals, mini mart, 5% discount at our retail stores

- Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

He kōrero mōu – About you

You’re someone who thrives in a fast-moving, people-focused environment and brings a positive, process-driven mindset to your work. You enjoy structure and routine and bring energy and consistency to every task. You bring:

· Experience in retail, customer service or a stakeholder-facing role

· Great planning, verbal and written communication skills

· Confidence with systems (Salesforce and/or SAP a plus)

· Curiosity, resilience, and a passion for delivering better outcomes

· An eye for detail and a mindset of continuous improvement

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Recruitment.Foodstuffs@foodstuffs.co.nz. Accessibility support could include, interview location, sign language interpreter, assistive technology.

Don’t ‘cart’ around – apply now! Applications close Tuesday 28th of August.

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Wholesale Service Representative – 12 Month Maternity Cover