About Fini

Fini | Automate 80% of enterprise support with AI agents

Tech description:

Some technologies you will be interfacing with: Python, Flask, JavaScript, NodeJS, ELK, GCP

Job description:

**About the Role** Fini is building the future of customer support, AI agents that resolve up to **80% of tickets** autonomously, boosting **CSAT by 10%** and slashing support costs by half. We’re ex-Uber founders, backed by Y Combinator and Matrix. We’re already helping brands like Bitdefender and TrainingPeaks. We’re now hiring a **Founding AI Solutions Engineer,** someone who can go deep on technical execution _and_ build trusted relationships with customers. You’ll lead onboarding, drive AI agent performance, and become the face of Fini for the enterprise brands you support. This is a **0 → 1 builder** role. You’ll be in the trenches tuning prompts, writing scripts, debugging configs, and shaping the future of AI support from the frontlines with some of the most exciting companies in the world. **What You’ll Own** **Builder: Onboarding & Implementation** * Lead 3-person pods to run end-to-end customer onboarding. * Configure AI agents with internal tools + integrations (e.g. Zendesk, Intercom). * Architect prompt flows, tune knowledge base, and QA everything to hit **80%+ resolution rate**. * Hack together quick solutions; Python scripts, config rewrites, or prompt logic; when needed. **Operator: AI Performance & Growth** * Monitor customer health and key metrics (resolution, CSAT, escalation rate). * Dive into dashboards and SQL to surface insights and AI agent optimization ideas. * Translate customer feedback into crisp product asks for the engineering team. * Train customers on advanced features and unlock deeper adoption. **What We’re Looking For** * **Hybrid talent**: Equal parts technical and customer-savvy. You love building and explaining. * **3+ years** in technical, customer-facing roles (Solutions Engineer, TAM, Forward Deployed Engineer, etc.) * Strong understanding of **modern AI systems** (LLMs, RAG, evals). You don’t need to build models, but you should know how they work. * Comfortable tweaking Python scripts for data parsing, API calls, or prompt templating, with or without the help of AI. * Clear, proactive communicator, Slack, Zoom, and async updates are second nature. * Empathetic and responsive. You care deeply about customers succeeding. **Bonus Points** * Experience with Zendesk, Intercom, or customer support stacks. * Strong command of SQL. * You’ve worked in early-stage startups **What Success Looks Like** * 3+ enterprise customers fully onboarded with **80%+ bot resolution rates**. * Bot performance dashboards used weekly by customers and product. * Playbooks created and shared across the team for onboarding, QA, and troubleshooting. * At least one customer case study co-authored by you, featuring ROI-driven results. **A Note on the “Engineer” Title** This is not a software engineering role in the traditional sense, you won’t be pushing product code. But it _is_ a deeply technical role. You’ll need the grit to debug integrations, the curiosity to build creative prompt flows, and the technical confidence to work closely with engineering and AI teams. **Why join Fini?** * **Massive impact**: Join as a founding team member and shape the future of our product and customer journey. * **Ownership from Day 1**: Lead end-to-end solutions with full autonomy and influence. * **Career runway:** Build the foundation of our Solutions Engineering org, and grow into a leadership role as we scale. **Sound like a fit?** Send us your LinkedIn and a short note about your favorite technical problem you've solved for a customer. We move fast, so will you.

Skills:

Prompt Engineering, SQL

Fini remote jobs

GTM Engineer

AI Solutions Engineer (Post-Sales)

GTM Lead (Enterprise Saas)