About the role - Head of Data Platform

Reporting to our CTO the Head of Data Platform acts as one of three department heads leading the Technology Team’s data engineering and data science experts. You will have a specific focus across the wider team on the advocacy of data engineering excellence backed by your domain expertise and passion for data technologies. Beyond your technical contributions your key priority as a leader of people is to build and maintain a high calibre team, safeguard their health, and enable them to succeed in delivering high performance and productivity.

Responsibilities:

Strategic

To design, build & maintain a scalable, efficient and secure data platform which provides a solid foundation for Feefo to deliver clients with unrivalled actionable insight
Creatively sequence near term tactical solutions which unlock rapid value to clients in parallel with longer term strategic architecture plans
Define and execute a scalable AI strategy which drives innovation, efficiency and value, taking into consideration key aspects such as risk, ethics, compliance and governance
Evolve, contribute and deliver against the Technology Team’s strategy and quarterly OKRs
Work closely with our product team to understand the problems we need to solve for our clients and how these can be met with creative technical solutions
Inspire best practice for data products and services across the organisation
Build our data engineering capability by providing technical leadership and career development for the department and wider data community.

Leadership & management

Continually strive to build and maintain a high-performance culture within your team
Create opportunities for engineers to grow their skills and experience
Hold regular 1:2:1s with members of your team, giving frequent actionable feedback on their performance
Continuous improvement/evolution of our agile engineering practices
Fostering autonomy and self-organisation within our engineering pods, making final decisions when necessary
Monitor and safeguard the psychological safety of your team

Technical

Encourage alignment across the team on standards of practice and design patterns
Establish effective mechanisms for distributing knowledge, working against single points of failure
Responsible for the data platform spanning:
Data Quality - ensuring source systems are running well and to best engineering practices and data from these systems is ingested correctly and completely.
Data Governance - Maintaining the business data twin definitions and quality, providing improvements and expanding the definitions, when necessary.
Efficient Infrastructure - Ensuring the infrastructure is well maintained, tools are available and kept up to date.
Product-ionisation - Data related workflows and pipelines are organised within the company’s best practice guidelines and agreed formats and orchestration are running correctly and on time without operational overhead.
Data Access Management - Implementation of access controls and permissions to ensure data security and compliance with regulatory requirements.
Model Development - Creating effective and efficient ML and analytical models that are trained ethically and produce unbiased results.
Data Security and Compliance - Adherence to data privacy regulations and implementation of security measures to protect client data.
Contribute towards programme level planning from both an execution and architectural perspective
Investigate emerging trends in data-related approaches, perform horizon-scanning for the organisation and introduce innovative ways of working.

Bachelor’s degree in Computer Science, similar technical discipline or demonstrable equivalent career experience
At least six years of commercial data engineering or data architecture experience
Experience of developing solutions within public cloud, preferably Google Cloud Platform
Proven experience in architecting complex software solutions and researching the appropriate technologies to deliver them
Experience of greenfield Data Warehouse implementations, including Data Architecture principles
Appreciation of data science concepts and ability to promote solutions to production via machine learning engineering
Expert hands-on knowledge of NoSQL and relational Databases, alongside relevant data modelling techniques
Experience of Fivetran or similar ETL/ELT tooling
Experience defining and implementing Data Governance at scale within a lakehouse architecture
Working knowledge of DBT, Luigi or similar orchestration tooling
Experience of managing and developing a team in an agile environment
Experience of Agile development design principles
Experience of managing and working with co-located and remote developers
Source version control, ideally GitHub
Development using industry standard best practices
Test driven development or business driven development experience
Working knowledge of Continuous Integration solutions and best practice branching strategies
Outstanding oral and written communication skills, capable of achieving consensus across both technical and non-technical audiences

Preferred

Software development of a product/service provided as SaaS
Experience in using JIRA
Deployment automation: CI/CD, test automation, e2e testing
Experience of streaming data technologies
Development on highly-scalable, highly-available applications with large datasets
Experience of machine learning engineering tools on GCP
Micro-services and containerised computing

Hybrid Working & Offices

Feefo offers a hybrid working pattern (Monday & Fridays at home, Tuesday - Thursday in office)
Offices in London, Petersfield, Boston and Melbourne
Lots of breakout space and common areas
A pool table tournament & footie team

Perks

As well as a comprehensive benefits offering, there’s a whole suite of perks you can choose from on our benefits platform including health (e.g. free flu jabs and eye tests), wellbeing, childcare and lifestyle options
Be a part of one of working groups including charities, CSR, wellbeing & mental health, socials and shape our programmes
You’ll be working in a global, scale-up environment with a commitment and focus on celebrating our diverse and inclusive environment
Lots of room for career enhancement, development and progression
A committed and expert senior leadership team driving the growth of Feefo with new products and tech as force for good
Be a part of a 100% privately owned company – owned by Vespa Capital

Values

We are reliable. We’re experts in our field and demonstrate integrity in all that we do.
We are honest. We take ownership and hold ourselves accountable
We are transparent. We listen, share insights and take action following feedback. We support success and learn from our mistakes
We are approachable. We’re here for everyone. We embrace diversity and celebrate being different, creative and innovative

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