Fednav, headquartered in Montreal, is the largest international dry bulk shipping group in Canada engaged in worldwide ocean transportation. Fednav has five international offices established on four continents. Founded in 1944, we are a driven, innovative, and respected organization committed to our employees and customers.

Reporting to the Senior Manager, IT Infrastructure, Operations and Support, we are currently looking for a Technician, Helpdesk, IT. Based in our Antwerp, Belgium office the ideal candidate will work in close collaboration with the Montreal team providing technical assistance and IT support to our global employees, in particular users from our offices from Europe and Asia regions. Committed to providing outstanding customer service, this person will gather necessary information to resolve and/or facilitate resolution of a wide range of IT issues, and set up, configure, maintain, trouble shoot, and upgrade hardware, software and networks.

Location: Antwerp Belgium

WHAT YOU'LL BE DOING | THE ROLE

Key responsibilities include:

Resolve and/or facilitate resolution of a wide range of IT issues and liaise with other IT team members on application and system issues
Open, monitor and resolve tickets in a timely fashion while providing quality solutions. Ensure that ticket resolution, trouble shooting steps, communication with requesters are all documented
Ensure customer satisfaction, including taking ownership of open tickets and ensuring incidents are fully resolved
Answer and resolve inquiries regarding software and hardware, copiers, phone system, and mobile devices (cellular phone & tablet) via phone, email and in-person during regular office hours and rotating on an on-call, 24/7 basis
Set up, configure, maintain, troubleshoot, and upgrade hardware (computers, peripherals, telephones, mobile devices, etc.), software (Office 365, IMOS, etc.) and networks (mobile device to servers)
Manage and prioritize incidents with incident management reporting system
Create, develop, and maintain documentation for IT Team
Maintain all IT accounts, security groups, policies, hardware inventory, software licenses, etc.
Liaise with third party vendors
Review and streamline technical processes
Assist in R&D on new technology
Updating of knowledgebase.

WHAT YOU BRING | THE PERSON

The ideal candidate has:

Minimum 3 years of help desk or related experience
Post-secondary degree in Information Technologies, or MCSA, or the equivalent in experience
Proven knowledge of hardware and software including familiarity with deployment of Windows 10, MS Office Suite (O365)
Solid understanding and experience with Active Directory
Experience with use common ticketing systems
Experience and understanding of ITIL processes
Experience supporting printers, audio/video systems
Knowledge of various remote-control applications: TeamViewer, WebEx, join.me, etc.
Knowledge of networking, wiring and MS Server would be considered an asset
Advanced troubleshooting and analytical skills
Good understanding of networking concepts
Excellent time management skills, the ability to multi-task and prioritize, and consider yourself a self-starter
Great communication skills and the ability to deal with users at all levels of the organization
Ability to simplify technical concepts using user-friendly language
Bilingualism is required in English and Dutch. Proficiency in other languages such as French, is an asset.

Honesty, integrity, commitment to professional excellence, regard for employees and
corporate responsibility define our values.

www.fednav.com

Fednav Limited remote jobs

Technician, Helpdesk - Antwerp, Belgium