Job description

Role & responsibilities- (Shift job)

Receive, monitor and process requests for travel bookings
Propose best available and alternative options with details of time limits, restrictions, etc
Follow-up reply from client and effect changes to reservations or cancel bookings as required
Issue ticket upon confirmation from client and submit all necessary details to him (ticket, itinerary, any other information which is considered necessary)
Monitor unused or partly used tickets and apply for refund
Coordinates with airlines for seats availability and confirmation of booking.
Maintains close contact with clients personnel and assist on ticket related inquiries (retrieval of booking, ticket, etc.)
Identify and report problems to Manager with a proposal for their solution.
Coordinates with Manager and Networks director in order to increase / maintain internal utilisation of Eurasia Travel business units.

Education and Qualifications:

Work Experience:

At least 1-3 years of experience in Ticketing process

Job-Specific Skills:

Ability to perform under pressure and meet deadlines

High level of responsibility

Show initiative and be a team player

Very good knowledge of Galileo / Amadeus reservation systems

Fluency in English

Eurasia remote jobs