We are looking for a customer-focused and technically skilled Technical Account Manager (TAM) to join our team. This is an exciting opportunity for a professional who enjoys building strong customer relationships while helping organizations maximize the value of their technology investments.

The TAM should be a customer-facing technical advisor who helps ensure a client gets the most value from Cisco products and services, usually by combining deep technical guidance with proactive account support. In practice, the TAM acts as a bridge between the customer, Cisco support, and Cisco product teams to improve adoption, stability, and outcomes.

This role is ideal for well-rounded technical engineers who combine solid technical experience in Networking and Cisco Technologies coupled with excellent communication and stakeholder management skills.

Responsibilities

Location :The main location is Athens, Greece. However, this is hybrid role where at least 1-2 days/week will be on customer’s site.

Key Responsibilities :

Build and maintain trusted relationships with customer IT, engineering, and operations teams.
Act as the primary technical advisor for a portfolio of customers, understanding their business objectives and technical priorities.
Provide proactive guidance on Cisco solutions, helping customers optimize performance, reliability, and adoption.
Conduct technical health checks, review deployments, and recommend improvements and best practices.
Coordinate and manage technical escalations, collaborating with internal support and engineering teams to drive timely resolution.
Translate complex technical topics into clear business outcomes for both technical and non-technical stakeholders.
Support customers with technology planning, solution optimization, and roadmap discussions.
Identify potential risks and provide recommendations to improve operational stability and customer success.

Minimum Qualifications :

5+ years of experience in a customer-facing technical role such as Technical Account Manager, Network Engineer, Systems Engineer, Technical Consultant, or similar.
Hands-on experience with Cisco networking technologies, such as Enterprise Networking, Routing & Switching, Data Center, ACI, or related solutions.
A strong understanding of networking concepts and infrastructure environments.
Exposure to Cisco technologies through implementation, support, consulting, or operations.
Experience managing customer relationships and working with multiple stakeholders.
Excellent communication, presentation, and problem-solving skills.
Ability to understand business requirements and translate them into technical recommendations.
Experience coordinating technical incidents or escalations in a structured and customer-focused manner.
A proactive mindset with a passion for delivering outstanding customer experiences.
Ability to combine architectural depth with pre-sales best practices to drive adoption and stability.

Preferred Qualifications :

Cisco Certifications such as CCNA, CCNP, CCIE, CCDE or any other relevant certification.
Experience supporting enterprise customers in complex IT environments.
Familiarity with IT service management practices or customer success methodologies is beneficial.

Language Qualifications :

Greek (strongly preferred)
English (Fluent)

Permanent (indefinite) employment contract, offering long-term career stability.
Private Insurance Coverage.
A hybrid working model, combining flexibility with regular on-site customer engagement in Athens, Greece.

Estarta remote jobs

Customer Service Representative (Italian Speakers)

Technical Account Manager

Customer Service Representative (Portuguese Speakers)

Italian Customer Service Representative