📍Location: Greece / On-Site

We are looking for aLicensing Specialist to join Cisco’s Licensing Team and support customers and partners across the EMEA region. In this role, you will provide expert assistance with license activation, entitlement verification, and general licensing inquiries. Your goal is to make licensing clear, accurate, and efficient while delivering an excellent customer experience. You will work closely with internal Cisco teams to resolve issues, support ongoing improvements, and contribute to a smooth, end-to-end licensing process.

Key Responsibilities :

Customer Support: Respond to licensing inquiries through phone, chat, and Cisco’s Support Case Manager (SCM) platform.
Issue Resolution: Investigate and resolve licensing-related problems using Cisco tools and resources.
Entitlement Verification: Ensure license entitlements are accurate and assist with activation procedures.
Cross-Team Collaboration: Coordinate with Cisco internal teams to resolve more complex licensing cases.
Clear Communication: Provide clear, professional responses and updates to customers throughout the support process.
Knowledge Sharing: Document solutions and contribute to the team’s internal knowledge base.
Process Optimization: Identify areas for improvement and recommend ways to enhance the licensing experience.

Excellentcommunication skills and acustomer-first mindset
Strongproblem-solving skills and basic troubleshooting ability
Willingness tolearn new tools, systems, and technologies
Ability to explain complex topics in asimple and clear way
Solidcomputer literacy, including use of web-based tools and documentation platforms
Highlyorganized, with good time management and attention to detail
Ateam-oriented attitude with a proactive and positive approach
Comfort working in adynamic, tech-driven environment

Comprehensive Benefits: Enjoy a robust benefits package including private insurance.
Job Security: Benefit from an indefinite contract.
Inclusive Environment: Thrive in a diverse and inclusive work environment.
Career Growth: Access equal opportunities for career advancement / Opportunity to work with a global technology leader.
Continuous Learning: Gain access to multiple courses and training materials + Soft/Hard Skills training from Estarta Experts.
Competitive Salary: Receive a competitive salary that reflects your skills and experience.

If you want to be part of a dynamic team and grow your career with a global technology leader, apply now and join us!

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