ABOUT ENGAGEWARE

Engageware helps financial institutions and enterprises provide seamless, customer-centric experiences through an AI-powered platform offering appointment scheduling, virtual assistants, and customer engagement solutions. Our platform enhances digital and in-person interactions, streamlining customer journeys across multiple touchpoints.

🌎 Open to LATAM-based contractors in Spanish-speaking countries (Mexico, Argentina, Colombia, and others) | Bilingual: Spanish & English required

ABOUT THE ROLE

We're scaling our QA practice and need a leader who can build and guide a high-performing, distributed team while staying deeply technical and hands-on. As Principal QA Automation Engineer, Team Lead, you will serve as the central pillar of quality across all Engageware products — owning the automation strategy, standardizing engineering practices, and directly managing a team of QA automation engineers distributed across our product squads.

You'll report directly to the VP of Engineering and play a strategic role in defining what "done" truly means across our engineering organization. From establishing automation standards and enforcing the Definition of Done, to building robust CI/CD pipelines and leveraging AI to accelerate testing, you will elevate quality at every level — and do it by example.

This role is for a bilingual (Spanish/English) leader who is comfortable operating across cultures, product domains, and technical stacks. You will be hands-on in the code every day while simultaneously guiding your team's growth, coordinating with product squads, and reporting quality trends to engineering leadership.

If you thrive on owning quality end-to-end, love building systems that scale, and want your leadership to have a measurable impact on everything engineering ships — this is the role for you.

KEY RESPONSIBILITIES

Team Leadership & People Management

Directly manage a distributed team of QA automation engineers — including hiring, onboarding, performance management, and career development.
Conduct regular 1:1s, set clear goals, provide ongoing feedback, and run performance reviews for all direct reports.
Partner with the VP of Engineering on team structure, headcount planning, and organizational design as the QA function grows.
Serve as the single point of accountability for quality standards across the entire engineering organization.
Define, document, and enforce Definition of Done criteria in collaboration with engineering and product leadership.
Drive adoption of shared testing standards, automation patterns, and tooling across all product squads.
Report on quality metrics, test coverage trends, defect patterns, and release readiness to the VP of Engineering.
Foster a culture of quality, ownership, and continuous improvement within the QA team and the broader engineering org.

Hands-On Automation

Personally architect, build, and maintain automation frameworks for both UI and API testing across multiple product domains.
Implement Playwright as the primary E2E test framework, covering complex UI flows in Angular and React applications.
Build and maintain comprehensive API test suites covering REST, SOAP, and WSDL interfaces.
Write automation in multiple languages including Java and TypeScript/JavaScript, selecting the right tool for each context.
Leverage AI tooling (Claude and others) heavily — for test generation, coverage gap analysis, and reducing maintenance burden.
Build regression, smoke, and integration test suites that execute reliably within CI/CD pipelines on every deployment.

CI/CD & DevOps Collaboration

Integrate and maintain automated test suites within our current Jenkins-based CI/CD pipelines, and help shape the path forward as we migrate to Bitbucket Pipelines and/or GitHub Actions.
Define environment promotion gating criteria and build release confidence signals (dashboards, alerts, readiness reports).
Integrate test results, coverage trends, and flakiness metrics into observability tooling.
Partner with DevOps to ensure test infrastructure evolves with the team and scales through the pipeline migration.

Coverage & Cross-Squad Collaboration

Oversee quality for all Engageware products: Aivo suite (Virtual Assistant, Live Chat, AgentBot, Studio) and Appointment Scheduling.
Collaborate with product managers and engineers to define acceptance criteria and testability requirements per squad.
Execute and evolve functional, regression, integration, and end-to-end test strategies.
Identify, document, and track defects in Jira; surface defect patterns and root-cause prevention strategies to engineering leadership.

TECHNICAL REQUIREMENTS

Required

Proven hands-on expertise with Playwright for modern end-to-end UI and API test automation at scale.
Strong proficiency in TypeScript/JavaScript and Java for test framework development.
Experience testing Angular and React frontend applications.
Deep experience with API testing — REST, SOAP, and WSDL interfaces.
Experience architecting test frameworks from the ground up, not just maintaining existing ones.
CI/CD pipeline experience with Bitbucket Pipelines and/or GitHub Actions.
Active, hands-on use of AI tools (Claude, Copilot, or similar) in day-to-day QA workflows.
Demonstrated people management experience: hiring, performance management, career development, and team building in a distributed/remote environment.
Proven ability to lead a QA team embedded across multiple squads while maintaining consistent standards and individual accountability.
Strong software engineering fundamentals: clean code, design patterns, Git-based version control, code review practices.
Experience working across multiple deployed environments and distributed SaaS systems.

Preferred / Nice to Have

Experience with Python, Behave, and Selenium (for legacy suite migration context).
Familiarity with database testing (MySQL, Amazon Redshift).
Knowledge of AWS services (Lambda, ECS, RDS, CloudWatch).
Experience with performance or load testing frameworks (k6, Locust, Gatling).
Familiarity with observability and reporting tools (Datadog, ReportPortal, LangFuse).
Background in SaaS products serving financial services or regulated industries.

WHAT WE'RE LOOKING FOR

You lead people, not just projects — you invest in your team's growth, hold people accountable with clarity and empathy, and take retention and engagement personally.
You stay in the code — you don't delegate what you won't do yourself, and your team follows your example because they see you doing the hard work.
You think at the system level: you don't just write tests, you design quality systems that scale across teams and squads.
You bridge technical depth and executive clarity — equally comfortable pairing with an engineer on a tricky WSDL test and presenting quality trends to the VP of Engineering.
You set standards through craft, not title. You earn credibility by being the person the team turns to when something is hard to test.
You're energized by ambiguity — you can define structure where none exists and turn a blank-slate quality practice into something the whole engineering organization adopts.
You genuinely care about developer experience: you know a test suite only gets adopted if it's fast, reliable, and easy to contribute to.

QUALIFICATIONS

7+ years of experience in Quality Assurance, Test Automation, or Software Development in Test (SDET) roles.
2+ years in a formal team lead or engineering management role with direct reports — not just technical mentorship.
Native or advanced Spanish proficiency required; advanced English proficiency required — this is a bilingual role.
Degree in Computer Science, Software Engineering, Information Systems, or a related field — or equivalent practical experience.
Experience in agile environments (Scrum/Kanban); comfortable with iterative delivery and fast release cadences.

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