encompas, a Preferred Haworth dealership headquartered in Kansas City with additional offices in Wichita and Omaha, specializes in providing innovative workplace furniture solutions tailored for companies of all sizes. Renowned for our commitment to excellence, we have been honored with several prestigious awards, including Haworth’s Best in Class dealership award every year since the program’s inception, a distinction achieved by only three dealerships nationwide. Furthermore, we have been recognized as one of Kansas City’s Top Ten Small Business of the Year and hold a national certification as a Women’s Business Enterprise from the Women’s Business Enterprise National Council (WBENC). Our dedication to fostering successful partnerships within the architecture and design industry underscores our reputation as a leader in workplace solutions. We are currently seeking a motivated Customer Service Representative to join our dynamic team. This role is essential in helping us maintain our outstanding service levels while contributing to our ongoing success within the highly competitive furniture industry. If you are passionate about customer service and looking to be part of a respected organization, we would love to hear from you!

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Assist customers with product selection, ensuring that their needs are met effectively.
Process orders, returns, and exchanges following company protocols and procedures.
Maintain accurate records of customer interactions and transactions in the CRM system.
Collaborate with sales and operations teams to ensure a seamless customer experience.
Stay informed about product knowledge and industry trends to provide informed recommendations to customers.
Handle customer complaints professionally while striving for effective resolutions.

High school diploma or equivalent; a degree in business or related field is a plus.
Minimum of 2 years of experience in customer service or related roles.
Strong communication and interpersonal skills, with a focus on building customer relationships.
Proficient in Microsoft Office Suite and comfortable using CRM software.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Attention to detail and strong problem-solving skills.
A proactive attitude, demonstrating a willingness to go above and beyond for customers.

Individual Retirement Account
HSA Eligible Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Long Term Disability
Supplemental Insurance (Short Term Disability, Pet, Hospital Indemnity, Critical Illness, Accident)
Paid Time Off + Paid Holidays

encompas remote jobs

Customer Service Representative