We are seeking a Customer Experience Specialist for a temporary assignment to provide exceptional service and support to customers once they have purchased their Ember product(s). Your primary focus will be to assist customers in product set up, provide solutions to their questions, and deliver thorough follow up to ensure that each customer is fully satisfied. The Customer Experience Specialist will provide their product expertise to aid the customers in understanding how to use the technology and care for the product and accessories. This role will be remote in the United States.

Responsibilities

Utilize strong communication skills to engage in all aspects of customer communications
Improve customer relations experience, create engaged customers, and facilitate organic growth
Take ownership of customers’ issues and follow problems through to resolution
Develop, track and report key customer relations performance measurements
Provide feedback/suggestions to continuously improve the Ember support site
Help build support content that customers will use for self-help
Optimize customer response-times across all channels (email, chat, social, phone, etc.)
Manage inbound sales opportunities for small-batch retail deals
Contribute to building a brand and strong company culture
Perform other job-related duties as required

Excellent time management skills
Ability to make decisions quickly
Maintain superior customer service while troubleshooting
Excellent written and verbal communication skills
Ability to make customers feel comfortable as you work to find solutions
Strong problem-solving skills
Flexibility to work on evenings and weekends

Duration & Details

Temporary assignment for 90 days
This position is full-time, nonexempt, hourly
Pay for this position is $20 per hour

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