About Elemeno Health

Empowerment & Efficiency, at the Point of Care

Highlights

Critically needed: We support frontline nurses
Financially resourced: We just closed a $7M Series A with SJF Ventures
Happy clients: We have no churn
Big opportunity: We are first mover and currently in eight states
Mission driven: We democratize best practices, saving lives, and money

Healthcare is delivered by teams – nurses, doctors, and staff, specific to each hospital, clinic, and department. They want to do their best, but cannot keep up with constantly changing information. Burnout >50%. Unprecedented turnover. Growing medical errors (the #3 cause of death in the US). $100B+ in waste.

Elemeno Health is a UCSF and Y Combinator-backed B2B SaaS for healthcare facilities– “a playbook in your pocket,” customized to support frontline teams with bite-sized training and communication at their fingertips. Our efficacy is demonstrated in our published results, passionate clients, and consistent renewals.

In the last year, we are proud to have been named:

ACEP Emergency Medicine Innovation of the Year
JHF International Healthcare Safety Challenge unanimous winner
AONL national conference top three takeaway, highlighting our empowerment of nurses to improve engagement, outcomes, and costs

About the role

Empowerment & Efficiency, at the Point of Care

Highlights

Critically needed: We support frontline nurses
Traction: Doubled ARR YoY
Happy clients: Lots of upsells; net dollar retention 140%
Big opportunity: We are first mover and currently in 30+ health systems
Mission driven: We democratize best practices, saving lives, and money

About Us

Healthcare is delivered by teams - nurses, doctors, and staff - that must meet the unique, specific needs of each hospital, clinic, and department. These individuals perform in high-stakes situations but are often challenged by an inability to keep up with constantly changing information. The resulting stress adds to the strain on a healthcare system that is seeing unprecedented turnover, burnout rates greater than 50%, and a growing number of medical errors (the #3 cause of death in the U.S.).

Elemeno Health is a UCSF-backed B2B SaaS for healthcare systems– a just-in-time microlearning app customized to support frontline teams. We deliver bite-sized training and communications to frontline staff, at their fingertips, anytime, anywhere. Our efficacy is demonstrated in our published results, passionate clients, and consistent renewals.Repeatable results:

Shortening staff orientation times by 50%
Decreasing serious patient harm by 75%
Reducing labor cost by millions

The Position

We are hiring for a new position of VP of Client Success & Operations whose mission will be to drive the effectiveness and efficiency of our Client Success and Content Production teams, with an overarching goal of driving client retention and expansions. The VP of Client Success & Operations will report directly to the CEO and will be their trusted partner in defining client success objectives, strategy, and tactics, and in implementing processes that scale. Direct reports will include the Executive Director of Client Success and the Head of Content Production whose combined teams include approximately 20 employees. The VP of Client Success & Operations will partner closely with the EVP & Head of Growth (who was recruited last year through the YC community).

Why You Should Apply

Impact: Lead the charge in tackling healthcare's biggest challenges, from reducing medical errors to improving patient care.Innovation: Join a UCSF and YC backed pioneer, transforming the healthcare landscape.Growth: Be part of a dynamic team, driving client retention and expansions with a direct impact on our success.Remote Flexibility: Work from anywhere while making a real difference. Expect 20-30% travel for client and team meetings.Collaboration: Partner closely with the CEO and EVP & Head of Growth to shape and execute our client success strategy.

What You'll Be Doing

Data Excellence: Deliver impactful insights through reporting and analysis to drive renewals and upsell forecasts.Process Optimization: Design playbooks for Client Success Managers, enhancing the customer journey and ensuring optimal adoption.Risk Management: Identify at-risk renewals early and provide a path to resolution.Cross-Functional Coordination: Foster alignment between Content Production and client expectations, relaying feedback, and reporting bugs.Team Growth: Structure client tiers, forecast hiring needs, and optimize Content Production teams for efficiency.Tools & Systems: Evaluate and implement software/tools to enhance operations.

About You

Be able to do the job as described.Passionate about growth and healthcare transformation.Budget management and strategy development experience.Process-oriented with a knack for solving complex problems.Exceptional communicator and active listener.

Additional Background

We are located in Oakland, CA. This position is remote. Expect 25-50% travel. For San Francisco Bay Area residents, a hybrid office/remote workplace may be available. This position is a full-time, at-will position and is subject to a complete background check.Elemeno is an Equal Opportunity Employer committed to fostering a culture of diversity, equity, inclusion, and belonging, as reflected in our values:

Let the mission lead us. We wake up each day with the goal of helping others do the best they can.
Collaborate as teachers and learners. Our work is better when it is the sum of all of our ideas and efforts.
Value people from underrepresented backgrounds. Diverse experiences fuel our strength.
Seek to create shared understanding. We are committed to building an inclusive environment in which all people feel safe and excited to bring their full selves to work or to partner with us.
Focus on our clients. From the way we build our product to the ways we provide services, our clients’ goals drive our efforts.

How To Apply:Through bookface, and jobs [at] elemenohealth.com

Technology

Our web app is powered by: AngularJS/Material, Serverless, NodeJS, GraphQL, AWS Lambda, DynamoDB, CloudSearch

More details here:https://stackshare.io/elemeno-health/elemeno-health

Interview Process

If your profile is selected for advancement:

Step 1. Phone/zoom screen with CEO or EVP of Growth. We will assess your experience in managing and growing Client Success teams. Elemeno is a SaaS with a significant service component, where the client success team connects with clients on a regular basis (e.g., weekly) to coach the client (hospital unit director) and assure maximal product value.

Step 2. Serial 1:1 zooms with key executives (CEO, EVP of Growth, VP of Product, Executive Director of ClientSuccess, Head of Content Production). We are looking to drive simplification and standardization of client success and content operations processes. The VP of Client Success & Operations will be working closely with all of the above departments. We would like to ensure fit from both strategic/tactical skills and cultural fit.

Step 3: Scenario or problem-based final interview. We will present one or two key problems that we are facing (or have recently faced) with either process efficiency (or client interactions). This will be shared after Step 2 and in advance of Step 3. The candidate will then discuss their approach to the challenge with a small group of our leadership team over zoom.

We would like to extend an offer by the middle of October.

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