At edyn.care we’re on a mission to modernise live-in care - so people can live happy and safely at home, on their own terms instead of care homes.

Founded with a belief that care can be done better, we combine exceptional carers, thoughtful operations, and powerful technology to deliver a fundamentally better experience for clients and families.

We are made up of professional carers, support teams, care managers and technologists building a smart way to care. The first care company built from the bottom up specifically for live-in care which is proud to be regulated by the Care Quality Commission with a rating of ‘Good’.

We are led by an energetic team and backed by industry professionals including the former chairman of the Care Quality Commission, former chairman of Four Seasons Care Group, Chairman of Trustpilot and other angel investors.

Already the highest-rated live-in care provider in England (4.8★ Trustpilot), we’re now scaling - and looking for exceptional leaders to help us build what great care should look like in the 21st century.

The role

This role is responsible for qualifying, nurturing and progressing inbound enquiries into high-quality care assessments for our senior sales team.

You will be the first point of contact for families and will play a critical role in ensuring we focus our time on the right clients, at the right time.

It’s also a role with clear progression. For the right person, this is a starting point to grow into more senior commercial or care-facing roles as the company scales.

What your day looks like

Responding rapidly to all new inbound enquiries (speed matters)
Qualifying families to understand care needs, urgency and suitability
Proactively following up with leads across multiple touchpoints (calls, messages, email)
Nurturing families through the early stages of their decision-making
Booking high-quality care consultations for the Sales team
Ensuring no viable enquiry is lost due to slow follow-up or poor communication
Maintaining clear, structured notes in the CRM to support team handover

What success looks like in this role

All new enquiries are contacted quickly and professionally
High-quality care consultations are consistently booked each week
Leads are well-prepared and informed before speaking to the Sales team
Strong follow-up ensures minimal drop-off between first contact and assessment
CRM is consistently accurate and up to date
You become a trusted, reliable first point of contact for families

As you grow in the role, you’ll take on more responsibility, with opportunities to progress into senior sales, care advisory, or team leadership positions.

What you’ll need:

Comfortable having direct conversations and guiding families towards a decision where appropriate
A get-stuff-done attitude
Strong communication skills, both on the phone and in writing
Empathy and the ability to build trust quickly
Highly organised and able to manage multiple conversations at once
Comfortable working in a fast-paced environment
A genuine interest in helping people and improving care

Good to have:

Previous customer-facing or sales experience
Experience working in a fast-paced or startup environment
An interest in healthcare or social care

🏡 Hybrid working (home + Hoxton office)
🏖️ 25 days holiday + bank holidays
💰 Bonus based on personal and team performance (~£30k–£35k total)
💻 Apple laptop + £250 home setup budget
📚 Personal development budget
🍽️ Monthly team lunches
🎉 Quarterly socials + annual offsite
🏋️ Gym access at Hoxton office (Shoreditch Exchange)
☕️ Onsite barista

Our culture

We strive to build a company as diverse as the city where we are based and want to build a team whose diversity reflects that of our carers and clients. In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, colour, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity or disability status.

We always put the wellbeing of our care professionals, care recipients and office team first. We put the brakes on our company growth if we feel it is negatively affecting our ability to provide the right support for our stakeholders.
We are a small team and always take the time to make sure everyone is okay. We understand that for some people their colleagues are an essential part of their support network.
We take ownership of the work we do, take responsibility for what we get wrong and never look to blame others for our own mistakes
We care about work-life balance, and will never expect you to work beyond your contracted hours.

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