Product Manager (MSP / MSSP Services)

Build What We Sell. Scale What We Deliver. Define What’s Next.

At DYOPATH, our services are our product — and how we define, package, and deliver them is what sets us apart. We’re focused on creating scalable, repeatable, and high-impact MSP and MSSP offerings that drive value for our clients and growth for our business.

We’re looking for aProduct Manager to own the lifecycle of our service portfolio, shaping what we sell, how we deliver, and how we continuously improve. This role is ideal for someone who can translate complex technical services into clear, structured, and market-ready offerings.

Role Details

Location: Remote (US)
Schedule: 1st Shift (8a-5p CST)
Pay Rate: $130,000 (annually)

Why This Role Is Different

This isn’t traditional product management — you will:

Define and standardize services, not just features
Ensure alignment across Sales, Delivery, Support, and Marketing
Build scalable service offerings that are profitable and repeatable
Translate technical complexity into clear, sellable solutions
Drive AI-enabled service innovation and operational efficiency
Directly impact revenue through service design and positioning

What the Product Manager Owns

Service Lifecycle & Product Strategy

Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization
Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs)
Segment offerings by customer size, vertical, and business unit
Ensure alignment between what is marketed, sold, delivered, and supported

Service Catalog & Documentation

Maintain a normalized product and service catalog
Own all supporting documentation, including internal and client-facing materials
Establish governance for documentation standards, templates, and approvals
Ensure consistency across all functions (Sales, Delivery, Support, Finance, Marketing)

Pricing & Service Economics

Develop and maintain cost models, pricing structures, and MSRP
Continuously refine unit economics (ticket costs, delivery costs, infrastructure support)
Ensure services are scalable, profitable, and standardized

Cross-Functional Enablement

Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications
Align product needs with training and enablement programs
Train internal teams across Sales, Delivery, and Support
Act as a translator between technical and non-technical stakeholders

Innovation & Continuous Improvement

Define and drive AI-enabled delivery strategies across services
Identify opportunities for automation, efficiency, and scalability
Establish guardrails to prevent over-customization
Create feedback loops across Sales, clients, and internal teams

Go-To-Market & Alignment

Partner with Sales and Marketing to ensure accurate positioning and collateral
Support service adoption, expansion, and retention through clear value articulation
Align offerings with market demand and evolving client needs

Governance & Reporting

Build and communicate product roadmaps and release cycles
Ensure alignment with compliance requirements, SLAs, and contractual obligations
Maintain accountability across cross-functional stakeholders

What Great Looks Like in This Role

You’ll stand out if you:

Think in terms of scalable services, not one-off solutions
Balance standardization with flexibility for client needs
Translate technical services into clear business value
Drive alignment across multiple teams without direct authority
Focus on profitability, repeatability, and operational efficiency
Communicate clearly across technical and non-technical audiences

What You’ll Do in Your First 90 Days

Assess current service catalog, documentation, and alignment gaps
Define or refine ICPs and service segmentation strategy
Identify opportunities for standardization and improved unit economics
Establish governance for documentation and service updates
Strengthen alignment across Sales, Delivery, and Support

What You Bring

Required

7+ years of Product Management experience in technical services (MSP, MSSP, or similar)
Proven success productizing complex service offerings (not just software)
Strong experience with IT infrastructure, cloud, or cybersecurity services
Ability to create clear, precise documentation and client-facing materials
Experience working cross-functionally with Sales, Delivery, and Operations teams
Bachelor’s degree in Business or related field
Strong English communication skills (written and verbal)

Preferred

Broad technical fluency across MSP/MSSP domains (infrastructure, cloud, security)
Experience in service-based or subscription business models

Certifications

Required (One or More)

AIPMM Certified Product Manager (CPM)
Professional Scrum Product Owner (PSPO)
SAFe Product Owner/Product Manager (POPM)
Certified Scrum Product Owner (CSPO)
Pragmatic Institute Certification

Preferred

PMI Professional in Business Analysis (PMI-PBA)
Project Management Professional (PMP)
Microsoft or other relevant technical certifications

Key Skills for Success

Service design, standardization, and lifecycle management
Strong documentation and process development
Pricing strategy and cost modeling
Cross-functional leadership and stakeholder alignment
Analytical thinking with focus on scalability and efficiency
Strong organization and attention to detail

Why DYOPATH?

You’ll define the services that drive our business
Your work directly impacts revenue, scalability, and growth
You’ll shape how technical services are packaged and delivered
You’ll collaborate across teams to build high-impact solutions

Final Thought

This isn’t a typical Product Manager role. We’re looking for someone who can bring structure to complexity, turn services into scalable products, and align teams around a clear, repeatable model. If you’re ready to build, standardize, and lead how services are defined and delivered — we want to hear from you.

This role is open to applicants in the U.S. only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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