IT System Administrator I

Overview

We are seeking a high-energy, mission-driven professional to support our day-to-day IT operations and help manage our expanding technical infrastructure. This is an entry-level system administration and growth role designed for someone who thrives on solving technical challenges, maintaining system security, and providing exceptional technical support to our team. While you will execute essential operational tasks like ticketing, endpoint management, and user lifecycle workflows, your primary mission is to ensure our organization's technology is seamless, secure, and fully optimized to empower our staff.

Why This Role Matters

TheIT System Administrator I role is critical to ensuring our organization remains operational, secure, and efficient. By managing identity infrastructure, optimizing network uptime, and executing flawless onboarding and offboarding cycles, this position keeps our team connected and productive. This role offers a clear pathway for deep technical development and internal growth, with the potential to assume greater engineering and infrastructure leadership responsibilities in the future.

Who We Are

At Dynamic Catholic our Mission is simple: to re-energize the Catholic Church in America. Catholics are leaving the Church at an alarming rate, and disengagement among those who remain is staggeringly high. This is where you come in. We are looking for driven, talented, and dynamic individuals who will work tirelessly to use their talents to inspire people to rediscover the genius of Catholicism.

What You’ll Do

In this role, you will focus on mastering enterprise IT operations while playing a pivotal role in:

User Lifecycle & Identity Management: Coordinate all technical aspects ofNew Hire Onboarding andOffboarding. Administrate user accounts and access levels withinOkta SSO,Google Workspace,Microsoft Azure AD (Entra ID), andMicrosoft Office.
Endpoint & MDM Architecture: Manage and deploy company workstations across multiple Mobile Device Management platforms, includingPDQ Connect,Microsoft Intune, andMosyle Fuse. UtilizeApple Business Manager for zero-touch deployments andScreenConnect for remote support.
Network & Security Operations: Assist withUniFi Network Management andFortigate Firewall Management to ensure a high-availability, secure corporate network. Maintain operational compliance usingAdmin by Request for privilege management and deployKnowBe4 Phishing Campaigns and Training.
Helpdesk & Platform Support: Provide world-class technical support and customer service with our IT ticketing system and also act as the primary technical point of contact. Administer foundational communication platforms includingSlack,Zoom, andAtlassian.
Data & Asset Management: Oversee the integrity of corporate data environments during our transition fromEgnyte Administration to Google Drive Administration. Maintain a reliable, audit-ready hardware ledger usingSnipe IT Asset Management, and meticulously document configurations usingGetOutline.

Professional Growth and Development

This role serves as an "apprenticeship" into enterprise system architecture and cybersecurity leadership, providing:

A structured path to learn advanced infrastructure skills including enterprise network routing, firewall configurations, automated MDM deployments, and identity governance.
Opportunities to manage critical IT migration projects, vendor tools, and security awareness programs.
A supportive environment to build technical competence, confidence, and systemic thinking in a fast-paced environment.

What You’ll Bring

A Passion for Excellence: A commitment to maintaining stable network infrastructure, secure endpoints, and precise IT asset control.
World-Class Troubleshooting Skills: A relentless drive to diagnose hardware, software, and network issues across diverse environments (Windows, macOS, cloud SaaS).
A Professional Demeanor: Stellar communication skills to translate complex technical concepts into clear instructions for staff and leadership alike.
Flexibility and Adaptability: A customer-service mindset that balances security and compliance with the practical operational goals of our teams.
A Humble and Hungry Mindset: An eagerness to learn new enterprise platforms, accept feedback, and contribute meaningfully to the IT department's growth.
Strong Emotional Intelligence (EQ): The ability to stay calm under technical pressure, build trust across the organization, and foster a positive, collaborative culture.

How Success Will Be Measured

SLA & Ticket Resolution: Efficient, accurate, and highly rated resolution of support requests within the IT Helpdesk ticketing platform.
Seamless Onboarding/Offboarding: Flawless execution of account provisioning, data retention, device wiping, and hardware turnaround using standard operating procedures.
Data & Asset Accuracy: Achieving 100% data fidelity within Snipe IT asset management and maintaining up-to-date documentation.
Technical Competency Growth: Demonstrated progression in handling advanced network, firewall, and identity management tasks independently.

We do not use artificial intelligence (AI) tools to support parts of the hiring process

List of Responsibilities for IT System Administrator LVL I

Unify Network Management
New Hire Onboarding
Offboarding
PDQ MDM
Intune MDM
Mosyle MDM
Fortigate Firewall Management
IT Helpdesk Ticketing system
Google Account Administration
Okta SSO Administration
Egnyte Administration>Google Drive Administration
Microsoft Office Administration
Microsoft AzureAD Admin
Screenconnect Management
Apple Business Manager
Slack Admin
Atlassian Administration
Zoom Admin
Snipe IT Asset Management
Apple Business Manager
Admin by Request
SOP Documentation
KnowBe4 Phishing Campaigns and Training

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