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Research, diagnose, troubleshoot and identify solutions to resolve customer issues

• Collaborate with our Product Engineering Teams to implement hot fixes and new features

• Follow SLA /SOP for proper escalation of unresolved issues to the appropriate internal teams • Coordinating with Product Engineering, and Customer Success on outstanding tickets to ensure rapid resolution

• Provide prompt and accurate response to customers /customer success team

• Ensure proper recording and closure of all issues

• Document knowledge in the form of knowledge base tech notes and articles

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

• Collaborate with our Product Engineering Teams to implement hot fixes and new features

• Provide prompt and accurate response to customers /customer success team

• Ensure proper recording and closure of all issues

• Document knowledge in the form of knowledge base tech notes and articles •

DigiX360 India Pvt Ltd remote jobs

Technical Support Engineer (Backend)

Programmatic Performance Strategist