Solution Architects align customer value and outcomes throughout strategy, sales and delivery of Salesforce solutions through ensuring customer success and driving significant business value. The ideal candidate will have a proven track record in delivering programs and the ability to communicate complex technical concepts to non-technical clients and internal teams.

Who will be Successful in this Role?

Someone who can inspire the possible
Relationship-builders
Right-brain/Left-brain balanced (analytical/technical + interpersonal)
Driven to shatter goals and overcome any obstacle
Exceptional communicators

What will I be doing?

Architect a detailed solution tailored to customers' goals, taking into account their current and future-state environment
Effectively communicate and present the design, positive impacts, and limitations of proposed solutions to customers
Approach each customer as a unique customer, ensuring that their environment, skill set, internal processes, and business structure are accounted for in overall designs
Lead the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes.
Lead technical design sessions; architect and document technical solutions that are aligned with customer business objectives
Collaborate with your team and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project
Be the subject matter authority for the Salesforce solution being delivered for the customer, leading product, technology and business teams
Lead and facilitate project meetings, providing project status report to management, assisting in test scenarios and validating results
Design and lead the execution of test plans to ensure a quality solution is delivered and demonstrate technical thought leadership
Ensure documentation of the steps for testing
Supervise the configuration, quality assurance, testing, and deployment of Salesforce

Minimum Salesforce certified:

Administrator
Sales Cloud Consultant
Service Cloud Consultant
Platform App Builder

What Technical Skills/Education do I need?

4-year Bachelor’s degree in Business, Computer Science, or equivalent
4+ years Salesforce implementation experience in a technical or functional role
Professional Services experience
2+ years leading technical engagements with a program management or architectural responsibilities
Experience presenting and gaining buy-in within multiple organizational levels including the C-suite
Previous experience as a solution/sales engineer for a professional services company
Salesforce Architecture certifications
Active in the Salesforce community
Ability to demonstrate the value of core Salesforce product offerings

What behaviors should I demonstrate?

Achieve Results: Demonstrates the ability to build and manage a robust opportunity pipeline within your client base.
Be Accountable: Take accountability for your successes and ownership of results.
Ensure an Exceptional Customer Experience: Create & foster a culture of far superior service to our clients, in order to build clients for life.
Practice Situational Adaptability: The ability to adapt your approach and demeanor in real time, to match the shifting demand of different situations.
Influence Effectively: Demonstrate organizational and interpersonal savviness to maneuver comfortably through complex policy, process, and people-related dynamics.
Engages & Inspires: Able to paint a compelling picture of solution and strategy that motivates others to action.

Demand Chain has built a company and culture that improves the lives of our team, clients, and the communities around us. We work hard to ensure our team members feel engaged, motivated, challenged, with a sense of belonging, so they can thrive.

Defining traits of our culture include: passion, a sense of urgency, integrity, accountability, adaptability, ownership, joy, and optimism. We’re problem solvers, life-long learners, experts in our industry, slightly sarcastic, but always fun-loving.

Sound like you? Want to grow, develop, build meaningful relationships, and create value for the communities around us?

JOIN OUR TEAM!

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