We are seeking a Customer Education Specialist to join our team at Defiance Energy Services, LLC. As a Customer Education Specialist, you will be responsible for providing training and educational resources to our customers to ensure they have a thorough understanding of our products and services.

Responsibilities:

Develop educational materials such as user guides, tutorials, and videos to assist customers in understanding product features and functionality.
Conduct training sessions remotely, to educate customers on how to effectively use our products.
Assist in the development and implementation of customer onboarding programs to ensure a smooth transition for new customers.
Collaborate with cross-functional teams including Sales, Marketing, and Product Development to gather customer feedback and identify areas for improvement in our educational resources.
Stay up to date on industry trends and advancements to ensure our educational materials are current and relevant.

Excellent communication skills, both written and verbal.
Prior experience in customer education or training role is preferred.
Familiarity with instructional design principles and eLearning tools.
Strong presentation skills with the ability to engage and educate customers.
Highly organized with the ability to manage multiple projects and priorities.
Ability to work independently and collaboratively in a team environment.

Medical, Health, dental, vision, IRA, 401k, paid vacation and holidays

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