Delaney Computer Services seeks a highly motivated, customer-oriented Level I Desktop Support Specialist to provide technical support assistance to our clients in a Managed Service Provider (MSP) environment heavily Microsoft 365-based. The successful candidate will be responsible for providing frontline technical support and troubleshooting services related to Microsoft 365 applications, Windows operating systems, and hardware.

Responsibilities:

Provide first-level client support via phone, email, and remote assistance tools for hardware, software, and network-related issues.
Diagnose and resolve technical issues related to Microsoft 365 applications, including but not limited to Outlook, Teams, and OneDrive.
Install, configure, and maintain desktop hardware and software systems for clients.
Collaborate with other members of the IT team to resolve complex technical issues.
Monitor and maintain client systems to ensure security and performance.
Create and maintain technical documentation related to client hardware, software, and network configurations.
Continuously improve technical knowledge and skills through self-learning and professional development opportunities.

Preferred qualifications:

Microsoft certification (e.g., Microsoft 365 Fundamentals).MS100, MS900 and AZ900
Experience with Microsoft Entra ID, Intune MDM, and Conditional Access
Knowledge of Microsoft Powershell Scripting
Knowledge of networking principles and protocols.
Familiarity with professional services automation (PSA) and RMM platforms.

A proven PASSION for technology
Associate's degree in a computer-related field or equivalent work experience.
Basic understanding of Microsoft 365 applications, including Outlook, Teams, and OneDrive.
Proven Experience with Windows operating systems and hardware support.
Experience working in a Managed Service Provider environment.
Excellent written and verbal communication skills.
Customer-focused attitude and ability to work in a team environment.
Strong problem-solving and analytical skills.

401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
Health Insurance coverage to keep you healthy and happy
Dental and Vision plan to make sure you can maintain good health
Supplemental Insurance and Life Insurance

Delaney Computer Services, Inc. remote jobs

Level 1 IT Support for MSP | Desktop Support Specialist - Remote