Montgomery County's Alcohol Beverage Services (ABS) is seeking an experienced Service Delivery Manager to lead the migration of its gift card program into Microsoft Dynamics 365 Commerce (D365). This is a short-term, high-impact engagement conducted fully remotely.

In 2023, ABS deployed D365 as its point-of-sale platform across 27 retail stores. ABS is bringing its gift card program fully in-house within D365 — making D365 the system of record for gift card issuance, balance management, redemption, and cross-store operations.

Key Responsibilities

• Develop a comprehensive project plan with all stakeholders covering six phases: discovery, solution design, build and configuration, test and pilot, migration and cutover, and handoff.

• Oversee stakeholder execution of assigned tasks upon project plan approval by ABS-IT.

• Submit progress reports to ABS-IT semi-weekly at minimum, and on an ad-hoc basis as requested.

• Ensure Avanade and NWT maintain PCI DSS compliance throughout the engagement.

• Deliver stabilization and closeout summaries and a full support handoff package at project conclusion.

Required

• Demonstrated experience managing technology delivery projects with multi-vendor coordination

• Familiarity with Microsoft Dynamics 365 Commerce or comparable retail/POS platforms

• Working knowledge of payment systems, credit card processing, and PCI DSS compliance requirements

• Ability to develop and manage structured project plans across multi-phase delivery lifecycles

• Strong written communication skills for stakeholder reporting and technical documentation

Preferred

• Experience with gift card, loyalty program, or payment connector migrations

• Prior work with government or public sector clients

• Familiarity with JPMorgan Chase payment services or Avanade/NWT delivery environments

This engagement offers a compelling opportunity for an independent contractor or consulting firm:

• Fully remote engagement — work from anywhere with no required relocation

• Defined scope and timeline (~10 weeks) with a clear start and finish

• High-visibility project with a county government client managing 27 retail locations

• Collaborative stakeholder environment with established partners (Avanade, NWT, ABS-IT)

• Firm Fixed Price contract — predictable compensation structure

• Opportunity to contribute to a meaningful public sector technology modernization initiative

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Service Delivery Manager