Technology Department

Job Description: Applications Coordinator

Reporting: Position reports to Applications Manager

CWS Portfolio: 105 properties, 30,000+ A units in North Carolina, Georgia, Tennessee, Texas, Colorado, Arizona, and Washington. CWS expects the portfolio to grow to 150 properties in the next seven years.

Employee Responsibility: No direct reports

Location: AUS – Flexible Work Schedule to Include Remote

CWS Purpose: “Enhancing Lives the CWS Way”

CWS Values:

Honoring Our Word - Do what you say you will do.
- Employ thoughtful and careful consideration when making a commitment.
- Take ownership of your commitment.
- Follow through on promises consistently.
Ethical Dealings are Paramount - Do the right thing all the time, every time.
- Be open and honest in all situations, especially when it’s difficult to be so.
- Respect confidentiality and protect privacy.
- Put other employees, residents, and investors before yourself.
- Charge fair and appropriate fees to our investors.
A Respect for People - Treat others the way you want to be treated.
- Use honest, thoughtful, and specific communication. Be responsible for how you are heard.
- Be transparent and inclusive.
- Share information timely and consistently.
- Have empathy — search for the truth and be intentionally slow to understand.
Requirement for Profitability and Sustainability - Bring value to our employees, residents and investors in a company designed for the long term.
- Promote mindful spending.
- Be efficient.
- Be forward thinking.
- Grow with courage.
- Be team oriented.
A Demand for Excellence with a Sense of Urgency - Be intentional. Be accurate. Be timely. CARE.
- Go above and beyond.
- Get after it.
- Hold yourself and each other accountable.
- Inspect what you expect.
- Communicate what matters most.
- Delight the customer.

Technology Department Vision

To establish and maintain secure technology systems and practices promoting continual improvement of processes, policies, and platforms to meet the changing needs of our employees, customers, and investors.

What You Will Do

The Applications Coordinator will be responsible for supporting, analyzing, optimizing, and managing both data and tasks across various programs including property utilities, prior resident balances/collections, deposits/deposit alternatives, renters’ insurance in addition to any new programs/applications that are added to the department’s responsibilities. In support of both the programs and properties the individual will communicate application/program functions, respond to questions, provide solutions, and communicate performance metrics to ensure internal controls/standards are met. The ideal candidate possesses strong problem-solving skills, analytical acumen, and excellent Excel software skills, along with a customer-focused mindset.

Align with and positively influence the CWS Culture.

As a member of the corporate office, embody and promote the CWS Purpose and Values.
Provide excellent internal customer service to peers, properties, and departments.

Program Management: Oversee utilities, former resident recovery, deposits/deposit alternatives, renters' insurance, and emerging programs.

Utilities

Utilize Excel and other analytical tools to analyze utility and energy data, identifying trends and areas for improvement.
Assist in the design, development and production of reports and dashboards to communicate insights to internal/external stakeholders.
Analyze and manage property utility accounts, ensuring accurate billing and timely payments.
Collaborate with utility billing providers to resolve discrepancies and optimize cost-effective energy solutions.
Manage utility hardware issues/repairs/replacements process to maintain property profitability.
Collaborate with energy benchmarking providers and analyze energy consumption patterns.
Provide recommendations for energy efficiency improvements based on benchmarking results and regulatory requirements.

Prior Resident Recovery

Analyze collections recoveries to develop efficiencies, reduce prior resident balances and communicate property level results.
Review, communicate, and monitor property metrics to meet resident file completeness.

Deposits/Deposit Alternatives

Analyze property level deposit/deposit alternative requirements and recommend adjustments based on multiple metrics including turn costs, balances at move out, prior resident balances, etc. to ensure reduced exposure and expense recovery.
Review, communicate, and monitor property metrics to ensure company deposit standards are met.

Renters Insurance

Monitor and analyze property/portfolio level renters’ insurance participation, recommend changes to the current renters insurance process/program, and work with property level personnel to maintain coverage for each resident.

Emerging Programs

Absorb any new programs/initiatives/software AA will need to support.

Qualities

Self-starter and problem solver.
Excel in meticulous work and accuracy.
Prioritize excellent service and communication.
Interested and capable of analyzing, manipulating, and interpreting, large datasets effectively
Strong writing skills and oral communication.

Requirements

Bachelor’s degree in business or related field.
Experience in commercial real estate and support.
Proficiency in troubleshooting and providing remote support using virtual tools.
Strong analytical skills with proficiency in Excel and other data analysis tools.
Excellent communication and interpersonal skills with a customer-focused approach.
Adaptability and the capacity to pivot in response to changing priorities for efficient task and project management.
Ability to work collaboratively in a team-oriented environment.

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