Time Allocation: Up to 6 hours per week (Overhead)

Position Summary:

The Field Team Lead serves as the primary technical resource and communication liaison for field personnel. This individual provides day-to-day leadership by supporting crews, assisting with technical challenges, reinforcing company expectations, and communicating field concerns to management. The Team Lead promotes accountability, consistency, and professionalism while helping maintain a productive and positive work environment.

Primary Responsibilities:

Technical Leadership

Serve as the first point of contact for technical questions and field-related issues.
Assist crews with troubleshooting and problem-solving.
Promote consistent installation methods and adherence to company standards.
Identify recurring technical issues and recommend improvements.

Team Leadership

Provide day-to-day leadership and mentorship to field personnel.
Foster teamwork, professionalism, and accountability.
Set the standard for work ethic, quality, and safety.
Assist in training and developing newer employees.

Accountability

Monitor attendance, punctuality, and adherence to company policies.
Address minor performance concerns promptly through coaching and constructive feedback.
Document recurring performance or attendance issues and communicate them to management.
Recommend corrective actions when appropriate.
Recognize and reinforce positive performance and professional behavior.

Communication

Communicate company updates, procedural changes, and project information to field personnel.
Relay concerns, suggestions, and operational challenges from the field to management.
Help resolve issues before they escalate whenever possible.

Continuous Improvement

Identify opportunities to improve productivity, efficiency, and quality.
Recommend training needs based on recurring field observations.
Assist in developing and implementing best practices.

Authority

The Field Team Lead is expected to provide leadership, coaching, and accountability within the field. This role has the authority to:

Address routine performance issues.
Coach employees to correct behaviors or improve performance.
Assign daily work responsibilities as directed by project management.
Recommend recognition, additional training, or disciplinary action.

The Field Team Lead doesnot have the authority to:

Issue written disciplinary actions without management approval.
Suspend or terminate employees without management approval.
Conduct formal performance evaluations.
Approve compensation changes.
Make hiring or termination decisions.

Formal disciplinary actions remain the responsibility of Operations Management Team.

Qualifications:

Demonstrated technical expertise and knowledge of company work practices.
Strong leadership and communication skills.
Ability to coach employees respectfully while maintaining accountability.
Professional judgment and conflict-resolution skills.
Commitment to safety, quality, and customer satisfaction.
Demonstrates a high level of technical proficiency and consistently performs daily job responsibilities to company standards.
Consistently completes and submits all required paperwork accurately, thoroughly, and on time.
Holds a current Journeyman license and demonstrates the knowledge and experience expected of that credential.

Success Measures

Success in this role is demonstrated by:

Faster resolution of field issues.
Improved communication between field personnel and the office.
Consistent adherence to company standards and safety expectations.
Reduced attendance and performance issues through proactive coaching.
Improved team morale, productivity, and accountability.
Development of stronger field personnel through mentoring and leadership.

Internal Candidates Only

Critical Systems remote jobs

Field Team Lead - Internal Candidates Only