We are seeking an experiencedHootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combinesclient-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration.

You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.

What you will do

Client Management & Discovery

Act as the primary point of contact for new implementation clients
Lead requirements review meetings to confirm client needs, objectives, and scope
Translate business requirements into clear delivery briefs for implementation specialists

Project Management

Own the end-to-end implementation plan, timelines, and milestones
Coordinate and oversee one or more Implementation Specialists
Manage risks, scope control, and client expectations
Ensure implementations are delivered on time and to agreed standards

Oversight & Quality Assurance

Review and sign off on query builds, channel setups, dashboards, and reports
Ensure consistency and best practice across all client implementations

Training & Enablement

Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions

Ensure clients are confident and ready for handover post-implementation.

Fluent, professional-level English (written and spoken)
Proven experience configuring and working in Hootsuite
Strong experience delivering Hootsuite implementations in a client-facing role
Proven project management experience
Excellent stakeholder management and communication skills
Ability to manage multiple implementations and delivery resources concurrently
Comfortable overseeing technical delivery without necessarily doing all configuration yourself
Hootsuite certification(s)
Experience managing delivery teams or freelancers
Familiarity with implementation frameworks, SLAs, and onboarding playbooks

Convosphere is an independent, growing business. Founded in 2014 and headquartered in Hammersmith, London, we are a varied and fun bunch, all passionate about showcasing the insights that social media has to offer. This is a great opportunity to work in an interesting and varied role for our growing, global business - as our business grows so will your role enabling you to progress your career swiftly.

Remuneration includes a competitive salary (dependent on experience) as well as share options and performance-related bonus.
We are open to the discussion of flexible or agile working arrangements including remote working and reduced or compressed hours.

You can find out more about us and what we do athttps://convosphere.com/.

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