About ConvertFlow

Better shopping for everyone.

Imagine visiting any store online and being treated like the brand has known you for years:

The right product. The perfect size. An offer you actually care about.
No time wasted browsing. No endless forms. Just instant relevance.

That future starts when shoppers mindfully share their data with brands—and brands have the tools to deliver truly personalized experiences in return.

At ConvertFlow, we’re building the tools to make this future real. We help consumer brands turn traffic into loyal customers with personalized funnels they can launch in minutes—no developers required.

ConvertFlow is the funnel builder for ecommerce.

It’s how brands launch popups, quizzes, landing pages, and deliver personalized shopping experiences across channels—so every customer journey feels like it was made for each shopper.

Used by 11,000+ brands, including Porsche, TrueGreen, Audi, Volkswagen, Camping World, and Haus Labs by Lady Gaga
Bootstrapped, profitable, and growing
Powering the shift from generic shopping to personalized commerce
Built by a lean, mission-driven team

About the Role

We’re looking for anAccount Manager to help fast-growing brands unlock the full value of ConvertFlow. This role is equal parts onboarding specialist, strategic consultant, and relationship manager — guiding brands through campaign implementation, funnel optimization, and long-term success on the platform.

You’ll serve as a trusted partner to brands as they craft personalized shopping experiences that drive higher conversion rates, increased revenue, and greater customer loyalty. If you enjoy solving marketing challenges, coaching clients, and seeing your work directly impact performance, this is the opportunity for you.

How You’ll Make a Difference

Learn – Become an expert in funnel optimization strategies and the set of tools brands use to deliver personalized shopping experiences.
Onboard – Help brands launch their first campaigns quickly and confidently using ConvertFlow’s best practices and templates
Coach – Provide ecommerce strategy guidance and help marketers optimize their funnels over time
Execute – Jump in to build or QA campaigns, troubleshoot issues, and help customers launch faster
Manage – Own a portfolio of accounts and build strong, proactive client relationships
Retain & Grow – Increase product adoption, identify expansion opportunities, and help drive higher customer LTV
Collaborate – Work closely with product, design, sales, and support teams to advocate for customer needs and improve the experience

Your First 6 Months

In Month 1, You’ll:

Learn the ConvertFlow story, platform, and customer journey
Complete product and funnel strategy training
Shadow onboarding and success calls
Begin supporting a handful of accounts with guidance from your team
Help answer support questions to deepen your product & customer knowledge

By Month 3, You’ll:

Confidently lead onboarding and optimization calls
Build and QA popups, landing pages, and quizzes for customers
Be on track to hit retention, NPS, and activation goals
Recommend strategies for conversion rate, AOV, and loyalty improvements
Be a go-to partner for your accounts
Be fully immersed in ecommerce funnel trends and strategies

By Month 6, You’ll:

Fully own a portfolio of accounts and become their trusted advisor
Be hitting or exceeding retention and satisfaction goals
Partner with sales to support expansion deals
Share insights and playbook improvements with the team
Identify and optimize improvements to customer onboarding and success workflows
Help develop best practices and shape the product roadmap
Potentially start mentoring newer hires as the team grows

Where You’ll Work

Hybrid: You’ll work from our Miami/Coral Gables office 3 days a week, with flexibility to work remotely the rest of the time.

About You

1–4 years in client success, onboarding, or digital strategy—ideally in SaaS, ecommerce, or an agency
Familiar with Shopify, Klaviyo, GA4, Meta Ads, page builders, or eager to learn them
A natural communicator who builds trust through clarity, consistency, and empathy
Organized and able to juggle multiple accounts without dropping the ball
Motivated by results — you care about helping brands grow, and are always looking for ways to improve performance for your accounts
Hands-on and tech-savvy — you’re not afraid to jump into a builder, troubleshoot, or help customers solve hard problems
Already using AI — you’ll be expected to improve your workflows and output using AI tools
Bonus: background in ecommerce marketing, creative services, or design

Competitive salary
Health, dental, and vision insurance
Flexible PTO + 13 paid US holidays + your birthday off
Company-wide end-of-year wellness week (everyone gets the week off)
Annual team retreat
Learning & skills development stipend
MacBook + WFH office stipend

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