At Red our IT Support services have evolved dramatically over the past couple of years. As we grow, the IT support challenge will be to evolve the capabilities of our infrastructure whilst still maintaining security and control day-to-day.

Reporting to the Head of IT, Information Security and Compliance, you will undertake a hands-on role requiring the ability to provide IT support and IT project delivery activities. You will be located in Wrocław, Poland, and you will need to be present at the office at least 4 days a week.

Aside from the day-to-day support issues, you’ll also get chance to work on some big, exciting IT and security projects seeing your ideas roll out into the business and playing an active part in Red’s evolution as a leading provider of technology-driven consultancy services.

Responsibilities:

Helping set up infrastructure for the new office from scratch

Providing day-to-day user support for the office staff

Identifying, analysing, and repairing product failures

Order and replacement of parts

Working through tickets in the IT Service Desk – ensure tickets are allocated and picked up within SLA’s

Delivering infrastructure projects which include managing subcontractors, installation and set-up of server and network infrastructure (enterprise switches & gateways)

Performing root cause analysis and identifying opportunities for efficiencies.

Required skills/experience:

Knowledge ofLinux Server, preferably (Ubuntu) installation, administration and support

Knowledge ofWindows-based environments (Windows 11, Windows Server 2019) installation, administration and support

Knowledge of the following infrastructure: Microsoft Exchange 365, Microsoft Office 365, Windows Servers 2019

Knowledge of network infrastructure and configuration – Cisco, IPsec, OpenVPN, VPN (Virtual Private Networks), Wi-Fi

3rd line support experience

Ability to prioritise effectively

Fluent in English and Polish

Positive, human-oriented attitude, especially with new users
Broad understanding of a wide range of technologies including tools such as EDR, XDR, vulnerability scanners, patch management, log monitoring, DNS filtering and SIEM systems
Knowledge of IAM/PAM/privileged password management especially in relation to MS Active Directory & 365 user permissions.

Nice to have:

Experience in open-source technologies

Good knowledge of server virtualization and storage systems

A good problem solver able to analyse data and objectives and provide a systematic solution.

Experience with analysing, processing and presenting data

Experience with Microsoft365 security centre inc. Endpoint, vulnerability, BYOD, phishing/spam & Threat Management

Experience with Colonical Landscape, ADsys and ADgroup policies

Knowledge on automated vulnerability and intrusion protection solutions such as Teneble, Cloudstrike, Darktrace, AC-hunter

Experience working within a similar cyber and Infosec engineering function Conversant with key security principles outlined in ISO27001 and Cyber Essentials plus with a flexibility to continually develop skills as security principles evolve
Working knowledge of IDS, IPS, network segregation and network access control.

This is a role for a pro-active person with previous experience of Linux, Windows and Network administration and support. Ideally, you would have previous experience of working in small to mid-sized companies in a dynamic, technical environment.

Salary range between 10 000 - 15 000 PLN gross per month (contract of employment)

A fixed term contract with the initial period of employment of 6 months with a possibility of renewal

Flexibility in your working hours

A twice-yearly company bonus scheme

Entry into Employee Ownership scheme (yes, you will own a part of Red!)

Opportunities to train, develop and grow, as well as learn from talented colleagues

26 days' holiday as standard, rising an extra day for every calendar year you stay with us (up to a maximum of 31 days)

A broad benefits' package including private medical care and a cafeteria of benefits

About us:
Consult Red is a leading embedded engineering company, ready to help ambitious teams design and deliver intelligent, connected products. We apply our extensive experience in product development, hardware, embedded and cloud technology to take client ideas from concept through to complete product development. In short, we make products ‘smart’ and turn digital ambition into a reality.

Clients value our deep product design, development and systems integration experience to help them drive innovation and deliver new products to market. For two decades, we’ve been innovation partners to some of the world’s leading media, telecoms, and industrial brands, helping them stay at the forefront of technology.

We're proud to be an employee-owned business.  At Consult Red, everyone has a stake, and everyone has a say. The employees are the business owners, and we work together with shared values and purpose towards our common goals. We want every team member to feel empowered, have a say in our future, and share in our success. 

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