Our client has an immediate opening for a Learning Process Program Manager in the Sterling, VA area. This is a 6 month contract position.

Essential job functions:

Provide repair and service support in customer’s location, working with Low to Mid-Range office products in a break/fix mode and production products in a preventative maintenance mode. In addition this position requires the individual to:

Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.

Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.

Keep service management informed of potential customer issues if unable to resolve.

Participate as a full member of a service work group and contribute to the group’s productivity.

Demonstrate the required product proficiency by successfully completing the product training.

Perform mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.

Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes.

Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.

Management of assigned parts, tools and any other assets provided.

Communicate with customers the status of their current service call and address any other service concerns they may have with the product.

Present a professional image in all interactions and behaviors.

Provide timely and courteous customer service to facilitate customer satisfaction.

Meet and/or exceed all required standards, such as customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.

Additional Requirements, Skills and Qualifications:

Candidates must be able to successfully pass a drug-screening, DMV and background check.

Candidates must successfully pass a baseline assessment of competencies with electrical, mechanical, measurement, computer, and essential tools used. This includes:

Tools (understanding of drivers, multi-meters, volt meters, amp meters, potentiometers, oscilloscopes, cutters, wire strippers, pliers, rulers, etc).

Measurements (Fractions, Decimals, Metric and Standard etc).

Mechanical (understanding of the physics or gears, belts and levers. Screws, bolts, washers, putting equipment back together).

Electrical (understanding of voltages (AC/DC), amps, resisters, circuits, transformers, working a breaker box or circuit board, symbols, color codes of wires, measuring electricity, components and diagrams)

220 / 110 Power

3 Phase Electricity

Industrial Electricity and Digital Electronics

Computer (general PC, internet, IP configuration, installing memory into a motherboard, installing drivers, upgrading performance, troubleshooting, and application use).

Work overtime on an occasional basis.

Be available for work during their assigned work day/s. Report to their first call when their assigned workday assignment starts.

Unless otherwise notified by the company, contractors will wear a company badge.

Responsible for providing reliable transportation to service calls.

Able to work independently and/or on a team with minimal supervision.

Shows pride in work and pays attention to detail.

Interested in improving technological skills.

Contractor must agree to comply with all security arrangements required by the customer.

Possess good verbal and written skills, and can communicate effectively.

Ability to manage multiple tasks.

Able to interact with a diverse population (administrative to executive).

The position requires the ability to lift and /or move thirty (30) pounds.

Transportation Requirements:

Must be of a size that provides enough space to allow for the transport of assigned parts inventory.

The vehicle must be able to secure property (parts, tools, and electronic equipment) provided to the contractor.

The vehicle must be maintained in good working order (pass safety inspections).

The vehicle appearance is reflective of professional service delivery.

Contract personnel must ensure that the vehicle being used is properly licensed and insured at the level required for business use.

Must possess a valid driver’s license at all times.

Required:

Experience or formal training in AC-DC electrical/electronics required.

Functional knowledge and application of a multi-meter.

Field experience as a technician working with business technologies such as PCs, network connected printers and networked FAX equipment.

A+ or N+ certified is a plus.

PC skills are required for this position.

Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity. Also required is a functional knowledge of Microsoft Operating Systems (XP, Windows 7) and Microsoft Office Applications (Word, Excel). The position also requires using the PC for data entry, troubleshooting, and web access.

Proven excellent customer service skills.

A certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field. Two (2) or more years of related field experience as a technician may be substituted for the certificate/diploma.

If interested, please immediately apply to this requisition. For additional information please call the recruiter, Andrea Donnelly at 585.325.4220 x5618

All candidates will need to submit via our website for consideration to CTG job # job-number.

Thank you for your interest!

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Learning Process Program Manager