職務内容（Job Description）

Clarivate は、イノベーションとコラボレーションを重視するグローバルリーダーであり、社員がプロフェッショナルとしても個人としても成長できる環境を提供しています。柔軟なハイブリッドワークモデルを採用し、ワークライフバランスを大切にしながら効率的に働けるよう支援しています。東京オフィスは 18 階に位置し、美しい街並みを一望できるインスピレーションに満ちた職場環境です。多様性を尊重し、前向きな挑戦を歓迎する組織の一員として、共に未来を築いていきましょう。

当社では、東京オフィスの Academia & Government チームに所属するシニア・テクニカルソリューションコンサルタント を募集しています。本ポジションは、Clarivate のソフトウェアスイート製品群に携わる魅力的な機会です。チームは営業およびプリセールスで構成され、シニアディレクター（プロダクトセールス）にレポートします。図書館市場での専門性を有しており、同様のご経験をお持ちの方とぜひお話ししたいと考えています。

営業チームと密接に連携し、新規および既存顧客に対して魅力的で価値のあるソリューションを提示することで、売上成長を牽引していただきます。高いインパクトのある製品デモ、提案書作成、ディール戦略の立案など、営業プロセスにおいて重要な役割を担います。また、複雑なビジネス要件を理解し、それを最適なソリューションに落とし込む“信頼できるアドバイザー”として、顧客の意思決定を支援します。

About You –必要な経験・スキル・資格

経験：

関連業務経験 7 年以上
営業チームの戦略的パートナーとして、案件の評価、ソリューションの訴求、顧客意思決定の支援を行った経験
顧客のビジネス課題を理解し、競争環境において差別化された価値提案へと落とし込むスキル
ディールリスク、顧客の準備状況、導入上の考慮事項などについて営業へコンサルティング的助言を行った経験
ソリューション範囲、商流、顧客の成功基準を初期段階で整合させることで、戦略的案件を支援した経験
シニアレベルの顧客との信頼関係構築、およびスケーラビリティ・長期価値の観点からソリューション適合性を強化した経験
アカウント／テリトリープランニングへの貢献（クロスセル、アップセル機会の特定など）
営業リーダーシップと連携し、大型案件、更新案件、競合からのリプレイス案件に関する戦略支援
社内に顧客視点のフィードバックを提供し、GTM（Go-To-Market）戦略や勝率向上に貢献
パイプラインレビューや案件レビューへの参加
営業・ソリューションコンサルティングチーム全体へのベストプラクティスの共有

必須知識・スキル：

ネットワーク、SaaS、クラウドコンピューティングに関する知識
図書館テクノロジーの理解、および新しい技術を学習・適用する能力
顧客サービス精神が強いこと
高い文書作成力、口頭コミュニケーション力、プレゼンテーション能力
プレッシャー下で正確かつ効率的に業務を遂行できること
技術環境における優れたソフトウェアトラブルシューティング力・問題解決力
チームおよび自立的な両方の働き方に対応できること
自社独自技術やツールの迅速な習得能力
複数プロジェクトを管理し、締切や優先順位の変動に柔軟に対応できること

あれば尚可：

強い技術的素養
新規機会の発見と獲得に積極的な姿勢（ハンターマインド）
データ活用志向および指標に基づく思考
高いモチベーションと自律性
部門横断的な協働スキル
明確で説得力のあるプレゼンテーション能力

主な役割（What will you be doing in this role?）

主な業務：

担当営業に対してソリューションアーキテクトおよび製品エキスパートとして支援を提供

追加業務：

必要に応じて、図書館関連のカンファレンスに参加し、マーケティングおよび営業活動を支援
社内の各部門に対し、ソフトウェアおよび技術的サポートを提供
チームメンバーとの協働作業

チームについて

当チームは、小規模ながら高い機動力と情熱を持ち、ビジョンと革新的なソリューションを通じて図書館業界の未来を形づくっています。

勤務時間（Hours of Work）

フルタイム勤務。基本は所属タイムゾーンのビジネスアワーが中心ですが、必要に応じて他地域のタイムゾーンに合わせて柔軟に対応いただきます。

Job Description

Clarivate is a global leader committed to innovation and collaboration, offering an environment where you can thrive both professionally and personally. We prioritize excellent work-life balance through a flexible hybrid work model, empowering you to work effectively while maintaining harmony in your life. Our Tokyo office, located on the 18th floor, provides breathtaking views of the city, creating an inspiring space for creativity and teamwork. Join a diverse, forward-thinking organization that values your growth and contributions as we shape the future together.

We are looking for a Senior Technical Solution Consultant to join our in our Academia & Government team in Tokyo office. This is an amazing opportunity to work on Clarivate Software suite portfolio. The team consists of Sales and Pre-Sale and are reporting to the Senior Director, Product Sales. We have a great skill set in the Library market and we would love to speak with you if you have such background.

Partner closely with Sales to drive revenue growth by positioning compelling, value-based solutions for prospective and existing customers. Play a critical role in the sales cycle by leading high-impact product demonstrations, shaping winning proposals, and influencing deal strategy. Act as a trusted advisor to customers, translating complex business requirements into differentiated solutions that accelerate deal progression and support customer buying decisions. Serve as a senior product and business expert, providing strategic input that strengthens sales outcomes and aligns solutions with customer and business objectives.

About You – experience, education, skills, and accomplishments

Experience:

7 Years of Relevant Experience
Serve as a strategic partner to Sales by influencing opportunity qualification, solution positioning, and customer buying decisions throughout the sales lifecycle.
Translate customer business objectives into compelling value propositions that clearly differentiate Innovative solutions in competitive sales scenarios.
Provide consultative insight to Sales on deal risk, customer readiness, and adoption considerations to improve forecast accuracy and deal outcomes.
Support complex and strategic opportunities by aligning solution scope, commercial intent, and customer success criteria early in the sales process.
Act as a trusted advisor to senior customer stakeholders, reinforcing confidence in solution fit, scalability, and long-term value.
Contribute to account and territory planning by identifying expansion opportunities, cross-sell/upsell potential, and long-term growth paths.
Support Sales leadership with strategic input on large, multi-stakeholder deals, renewals, and competitive displacement opportunities.
Advocate for customer needs internally by providing structured feedback to Sales leadership that improves go-to-market execution and win rates.
Participate in deal reviews and pipeline discussions to provide solution-level perspective and recommendations.
Elevate sales effectiveness by sharing best practices, success stories, and lessons learned across the Sales and Solutions Consulting community.

Critical Knowledge, Skills, and Abilities Requirements:

Knowledge of networking, SaaS and Cloud computing.
Good understanding of library technology and ability to learn and apply new technologies.
Demonstrated strong commitment to customer service.
Excellent written, oral communication and presentation skills.
Ability to perform detail-oriented work effectively and accurately under pressure.
Excellent software troubleshooting and problem-solving skills and analysis in a technical environment
Ability to work in a team-based environment as well as independently.
Ability to learn proprietary technology and tools quickly and accurately.
Ability to manage multiple projects and work well under deadlines and with shifting priorities.

It would be great if you also had . . .

Strong Technical Aptitude: Comfortable with technical concepts and solutions.
Hunter Mindset: Proactive in identifying and pursuing new opportunities.
Data-Driven: Enjoys working with numbers and measuring success through metrics.
Highly Motivated: Self-starter with strong drive to achieve goals.
Collaborative: Able to work effectively with internal teams and external partners.
Excellent Presentation Skills: Capable of delivering clear, compelling demonstrations.

What will you be doing in this role?

Essential Functions:

Support named Sales representatives as solution architect and product expert.

Additional Responsibilities:

Attending library conferences, as needed, to support Marketing and Sales initiatives.
Provides software and technical support for staff in other departments.
Works collaboratively with colleagues on the team.

About the Team

We are a dynamic team helping shape the library industry through our vision and innovative solutions. Though small in size, we are highly efficient and deeply passionate about our work and mission.

Hours of Work

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

At Clarivate, we are committed to providing equal employment opportunities for all qualifiedpersons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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