This position is responsible for identifying, analysing, driving and implementing globally standardised improvements to CHL’s processes, systems and overall operations with a strong focus on initiatives that will optimise and automate the customer and staff experience.

Work in a globally dispersed team to execute a common vision/goal.
Guardian of data integrity and workflow automations within the CRM and the Phone System for operational teams globally.
Day to day maintenance and management of core systems, including FAQs, Livechat and CSAT.
Create automations to gain standardised operational efficiencies around organising incoming tickets, emails and messages via request forms from different stakeholders.
Undertake research, process mapping and business/data analysis that will assist in identification of improvements
Assist in operationalisation of new programs and systems including set up, configuration management, access management, writing of operational procedures and new processes, and training
Work collaboratively with stakeholders across the business in cross functional teams

German speaker preferred
Hubspot super admin experience
Tech savvy with an interest in keeping abreast of AI evolutions
A proven experience in driving efficiency within Operational departments and optimising processes through automation solutions
Project Management: understanding of principles and practices.
Process mapping: proficient in working with stakeholders to document processes
Analytical and problem solving: Strong ability to break down complex problems, analyse data, identify patterns, and propose logical solutions
Can juggle competing priorities and deliver work iteratively to keep items moving
Familiarity with the peer to peer or travel industry a bonus.

Flexible working hours
App & support for mental well-being (OpenUp)
Camper rental & product discounts
Dog-friendly, bright office in Berlin-Kreuzberg
Be part of a dynamic, ASX-listed scale-up
The opportunity to work with a team of creative doers who are passionate about promoting thousands of campers and endless adventures

Diversity & inclusion is key at CHL. We believe that the best ideas come from the diversity of our team. Committing ourselves to a diverse team of people of all genders, ages, religions, nationalities, identities, and experiences drives us forward every day. Our main focus is on creating a work culture where our employees feel safe & comfortable and can develop.

Are you ready to start the career adventure of a lifetime? We strive to offer our employees the best possible working environment. All you have to do is apply. We look forward to letting you show your talent!

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