At Champ’s Family Automotive in Surprise and Goodyear, AZ, we are proud to be your neighborhood automotive and diesel specialists, and we are committed to bringing our customers all the best we can, ALL OF THE TIME.

The owner (Josh “Champ” Champion) at Champ’s Family Automotive, has been serving the valley for over 15 years. He is ASE Master Certified Master L1 and L2 with ASE in Diesel Repair and Performance.

As an owner operated shop, we hire the best of the best. Technicians, service advisors, and industry professionals want to work at Champs Family Automotive because we are a leadership team who leads by example. We reinforce this every day by working side by side with our Technicians and Service Advisors, turning wrenches, rotating tires, writing service tickets, and working one-on-one with customers. We’ve worked hard to build our family business and maintain our core values! Trust, integrity and honesty are so much more than just words to us, they are how we live our life and the foundation of our business.

The technicians at Champs Family Automotive are committed to preserving a clean environment in which to perform our auto and diesel repair services in Surprise and Goodyear, AZ. Our dedication to safety and cleanliness benefits our hardworking staff and our clients. Since we opened our doors, we have maintained strict sanitation standards to help keep our employees and customers healthy. Our team is mindful of potential health scares and concerns, so we endeavor to make your visit to our shop as hygienic as possible. When you need auto, diesel, or RV repairs in the West Valley area, stop by either of our convenient locations. You will receive expert automotive service from the cleanest team in the region.

Contract Details:
This is a full-time, remote position with Champs Family Automotive USA. As a remote customer service professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to our clients.

Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients. You will serve as the first point of contact for any questions, concerns, or issues they may have.

Responsibilities:
• - Respond to phone, chat, and email inquiries in a timely and professional manner
• - Provide accurate and helpful information to clients and tenants
• - Assist with general inquiries, maintenance requests, and lease inquiries
• - Troubleshoot and resolve any customer service issues
• - Maintain a high level of customer satisfaction and ensure a positive customer experience
• - Collaborate with team members to ensure all inquiries are handled efficiently and effectively
• - Keep detailed records of all customer interactions and follow up as needed
• - Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants
• - Assist with other administrative tasks as needed

Requirements:
• - High school diploma or equivalent
• - Previous customer service experience, preferably in a remote setting
• - Excellent communication skills, both written and verbal
• - Ability to multitask and prioritize tasks effectively
• - Strong problem-solving skills
• - Proficient in using various computer programs and systems
• - Ability to work independently and in a team environment
• - Availability to work a full-time schedule, including some evenings and weekends as needed

Benefits

Medical Plan, PTO, 401k, vision and dental is offered along with Aflac

Additional Information

Champs Family Automotive has always endeavored to perform exceptional automotive repair services in Goodyear and Surprise, AZ. But the attention and care we provide for your cars, trucks, and SUVs are only surpassed by the attention and care we provide for you. Since we opened our doors and garage bays, we have done everything we can to keep our technicians and loyal customers healthy and safe. Our safety protocols are unrivaled in the Valley of the Sun, and yet another example of our commitment to you. Our efforts to keep you healthy at all times include:

We look forward to seeing you soon at Champs Family Automotive.

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