The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.

But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse’s foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It’s an exciting time to become a key member of our growing team.

Cayuse is seeking a Solutions Consultant to serve as a trusted advisor and subject matter expert throughout the sales process. This role partners closely with Account Executives to understand customer business challenges, participate in discovery conversations, deliver tailored solution demonstrations, and help research organizations modernize their research administration, compliance, and animal research operations.

The ideal candidate has experience working within higher education, academic medical centers, healthcare systems, research institutions, or research-focused software environments and can effectively connect customer challenges to business outcomes.

This position is highly consultative and requires strong presentation skills, business process knowledge, and the ability to engage stakeholders ranging from operational users to executive leadership.

Responsibilities

Discovery & Solution Design

Partner with Account Executives to understand customer goals, workflows, challenges, and strategic initiatives
Lead and participate in discovery sessions to identify business requirements and opportunities
Translate customer requirements into tailored solution recommendations
Develop solution strategies that align Cayuse capabilities with customer priorities

Product Demonstrations

Deliver compelling and tailored demonstrations of Cayuse products and solutions.
Customize demo environments to reflect customer use cases and business processes
Present to diverse audiences including:
- Research Administrators
- Compliance Offices
- Sponsored Programs Offices
- IRB, IACUC, IBC, and COI Administrators
- Research Leadership
- Executive Stakeholders
Articulate business value, operational efficiencies, compliance benefits, and ROI

Sales Partnership

Serve as the primary subject matter expert during the sales cycle
Participate in account planning activities including stakeholder mapping, competitive analysis, whitespace identification, and executive engagement strategies.
Assist Account Executives in developing multi-threaded engagement plans within strategic accounts.
Support strategic account planning and deal progression
Assist with responses to RFPs, RFIs, security reviews, and technical evaluations
Participate in competitive positioning and objection handling
Support customer expansion, modernization, and retention initiatives

Product & Market Expertise

Maintain expertise across the Cayuse Research Suite
Stay current on research administration trends, regulatory changes, and industry best practices
Provide market feedback to Product Management and Leadership
Contribute to sales enablement and knowledge-sharing initiatives

Industry Relationships & Network Development

Leverage existing professional relationships within higher education, academic medical centers, healthcare systems, and research institutions to identify opportunities, facilitate introductions, and support business development efforts.
Maintain and expand a network of research administration, compliance, sponsored programs, and research operations professionals.
Participate in industry organizations, conferences, presentations, user groups, and networking events to build market awareness and strengthen customer relationships.
Develop and maintain relationships with key influencers and decision-makers across the research administration ecosystem.

Thought Leadership

Develop reusable demonstration assets, discovery guides, competitive intelligence, and sales enablement content.
Serve as a thought leader internally and externally through webinars, conference presentations, customer panels, and industry events.

Qualifications

Bachelor's degree or equivalent experience
5+ years of experience in one or more of the following:

Research Administration
Sponsored Programs Administration
IRB Administration
IACUC Administration
Clinical Research Administration
Research Compliance
Pre-Sales / Solutions Consulting
Research Administration Software

Strong presentation and communication skills
Experience conducting customer-facing meetings and demonstrations
Ability to understand and communicate complex business processes
Strong organizational and project management skills
Ability to manage multiple priorities in a fast-paced environment
Willingness to travel up to 40%
Existing professional network within research administration, sponsored programs, compliance, clinical research, or academic medical center communities strongly preferred.
Active participation in organizations such as NCURA, SRAI, PRIM&R, AURP, HCCA, AALAS, or similar professional associations.

Experience working with one or more of the following:

Higher Education Research Administration/Healthcare / Academic Medical Centers

Sponsored Programs
Pre-Award Services
Post-Award Administration
Research Compliance
IRB Administration
IACUC Administration
IBC Administration
COI Administration
Research Development
Clinical Research Administration
Research Operations
Research Finance
Academic Medical Center Research Programs

Consulting Experience

SaaS Solutions Consulting
Business Process Consulting
Implementation Consulting
Change Management
Research Administration Software

Performance Expectations

Product Expertise

Achieve certification on assigned Cayuse products within established onboarding timelines
Demonstrate proficiency in presenting multiple modules across the Cayuse platform
Continuously expand product and industry knowledge

Performance Engagement

Support an average of 4–6 demonstrations per week
Participate in discovery and strategy sessions for assigned opportunities
Deliver tailored demonstrations aligned to customer requirements
Deliver demo preparation materials within established timelines
Maintain accurate opportunity notes, discovery findings, and demo requirements in CRM

Sales Impact

Contribute to opportunity progression and overall win rates
Effectively communicate business value and differentiation
Support expansion and cross-sell opportunities within existing customers
Support attainment of team win-rate goals
Contribute to pipeline creation through referrals, industry networking, conference participation, and customer introductions

Professional Development

Participate in ongoing enablement and training activities
Seek feedback and continuously improve presentation, discovery, and consulting skills
Contribute to team knowledge sharing and best practices

Benefits

Competitive Medical Benefits (PPO + HSA available)
Vision, Dental, Short-Term Disability fully covered by Cayuse
Unlimited PTO + Holidays + Flexible Work Schedule
Remote Work Stipend
Equal Paid Parental Leave
401k with Employer Matching
Quarterly Wellness Reimbursement
Remote Work Environment, supporting the Ultimate Employee Experience

Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.

Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.

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