About Case IQ

Case IQ is a leading B2B SaaS company in the governance, risk, and compliance (GRC) space, helping organizations build safer, more accountable workplaces. We offer a comprehensive suite of solutions that enable organizations to move from reactive approaches to proactive risk management. Our software helps teams across compliance, HR, legal, and investigations report, manage, investigate, and prevent workplace risk - including ethics violations, fraud, harassment, discrimination, security incidents, and third-party issues - so they can better protect their people, culture, and business.

Backed by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk.

Role Summary

We’re looking for an RFP Writer to join our team. In this role, you’ll support the completion of RFPs, RFIs, vendor assessments, security questionnaires, due diligence requests, and other prospect or customer-facing submissions. You’ll help draft and edit responses, coordinate with internal teams to gather information,maintain reusable response content, and ensure final submissions are clear, accurate, and professional.

This isa great opportunity for someone who is highly organized, detail-oriented, and comfortable working across teams. The ideal candidate is a strong writer who can take complex business, product, security, and technical information and turn it into clear, customer-facing responses.

AI-Forward Ways of Working

At Case IQ, AI is part of how we work. We value people who are curious, adaptable, and open to using AI responsibly to improve efficiency, quality, and decision-making. Across all roles, we look for strong human judgment, problem-solving, collaboration, and the ability to thoughtfully apply AI tools while reviewing outputs for accuracy, context, and business impact.

What You'll Do

RFP and Questionnaire Support

Support the completion of RFPs, RFIs, vendor assessments, security questionnaires, due diligence requests, and related submissions by reviewing requirements, tracking timelines, and helping ensure all required materials are completed.

Coordinate with internal subject matter experts to gather accurate answers, supporting documents, and approvals while helping keep requests moving toward completion.

Maintain visibility into active, completed, and upcoming requests through trackers, shared documentation, Loopio, or other internal systems.

Writing, Editing, and Response Development

Draft, edit, and refine responses so they are clear, accurate, professional, and aligned with Case IQ's messaging and customer-facing standards.

Adapt approved knowledge base content to fit specific prospect or customer questions while maintaining consistency in tone, terminology, and accuracy.

Review response materials for grammar, formatting, completeness, and overall quality before final review or submission.

Cross-Functional Collaboration

Work closely with Sales, Customer Success, Product, Security, Legal, Finance, Operations, Implementation, Support, and other internal teams to collect required information.

Partner with Sales and Account teams to understand prospect or customer context and ensure responses are tailored where appropriate.

Route legal, security, privacy, compliance, pricing, or contractual questions to the appropriate internal reviewers.

Knowledge Base and Content Maintenance

Help maintain Case IQ's RFP response knowledge base in Loopio, ensuring reusable answers, templates, and supporting materials are organized, current, and easy to find.

Update standard responses, company information, product descriptions, security language, compliance content, and other reusable materials in Loopio as needed.

Identify outdated, inconsistent, or incomplete content and work with subject matter experts to refresh it.

What Success Looks Like

30 Days: Complete onboarding, role-specific training, Loopio orientation, and required security/compliance expectations. Build context on Case IQ products, customers, messaging, RFP process, and internal review paths.

60 Days:Begin supporting active RFP/RFI/questionnaire submissions, drafting and editing responses, coordinating SME inputs, and maintaining trackers or Loopio records with manager guidance.

90 Days:Own defined portions of RFP, RFI, vendor assessment, or security questionnaire workstreams with increasing independence, including response drafting, follow-up coordination, and quality review.

6 Months: Contribute to improved submission readiness, cleaner reusable content, stronger cross-functional response workflows, and better visibility into active and upcoming requests.

1 Year: Operate as a trusted RFP and proposal support partner who helps Case IQ deliver clear, accurate, timely, and customer-ready submissions.

Who You Are

Bachelor’s degree in Business, Communications, English, Marketing, or a related field, or equivalent professional experience.

2+ years of experience in proposal writing, RFP support, business writing, sales support, marketing, communications, customer operations, or a similar role.

Strong writing, editing, proofreading, and document formatting skills, with excellent attention to detail.

Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities.

Comfortable coordinating with internal teams, following up on outstanding information, and working collaboratively across departments.

Ability to understand business, product, technical, security, and compliance information and turn it into clear written responses.

Experience with RFPs, RFIs, vendor assessments, security questionnaires, SaaS, compliance, investigations, risk management, SOC 2, ISO 27001, GDPR, or accessibility questionnaires is considered an asset.

Experience using Loopio or similar RFP response management software is considered an asset.

Perks and Benefits

Work remotely within a flexible work environment; our team spans 7 countries!

Competitive company-paid benefits plan starting day 1!

Generous professional development budget.

RRSP / 401k matching program

Half-day Fridays in the summer.

Selected candidates will be contacted through BambooHR. Please check your junk mail.

Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at hr@caseiq.com.

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