SUMMARY

The AdmissionsOperations Specialist is an integral part of the admissions operations & systems team. They willbe responsible for 3 major areas of focus:

Develop and manage the creation, implementation, anddelivery ofstrong communication plans that target subpopulations andexecutecomplex email and text campaigns

Organize, analyze, and evaluate applicant materials, electronic data, and student records and ensure the accuracy of data entered

Provide specialized support for Admissions operations, including data entry into the CRM and support other offices within Enrollment Strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

Build, manage/support the execution of automated communication plans and campaigns in Slate CRM. Support communication and marketing technology associated with electronic messaging. (30%)

Write,update andmaintain content for admissions email, SMS and print communications. Construct, edit, and execute emails and SMS messages in our Slate CRM. Update andmaintain complex queries to target populations for communications. (20%)

Troubleshoot and enhance CRM daily communication procedures, workflows, and data integrity. (5%)

Assist in the development, review, and management of queries and reports, which willfacilitate easier and moreaccurate reporting for internal and external customers related to assessment, rankings, and other analytics. (10%)

Locate, retrieve, and deliver departmental data for reports, materials, mailings, specialprojects or other inquiries upon request. (10%)

Oversee data imports into the Slate CRM from external data sources as well as events where leads are collected in external systems. (5%)

Provide technicalexpertise to support the continuous development, testing, implementation, and maintenance of Slate processes within enrollment. (5%)

Additional areas of focus (15%):

Processes applications as well as supporting documents (transcripts, test score reports). Input/upload inquiries into the CRM.

Develop queries and reports to meet the needs ofdepartment andcampus partners to support enrollment goals and recruitment initiatives.Serve as a CRM resource for Admissions and Enrollment staff members as well as partners across campus.

Execute the transfer of data betweenuniversity systems. Work in partnership with ITand third-party vendorsupport as needed.

Assist whennecessary, the other members of the operations team to ensure effective and efficient processingin alignment with the department and university goals.

Provide backupassistance with Admissions events, including evening and weekend events.

Assist with training of student workers, and temporary employees on Admissions operations and protocols. Schedules training sessions. Audits work of trainees to ensure proper adherence to predetermined policies and procedures.

Attend department meetings andtrainings as assigned. May serve on committees as requested and/orparticipate in special assignments or short-term projects as needed.

SUPERVISORY RESPONSIBILITIES

Student employee supervision mayberequired as needed. 

EDUCATION and/or EXPERIENCE

This position requires technicalknowledge of specializedpractices, systems, or procedures.Knowledge and understanding of college recruitment and marketing preferred.

Bachelor’s degree preferred or three to five years of relevant experience; or equivalent combination of education and experience.

Skill Requirements & Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill and/or abilityrequired.  

Must be detail-oriented, and appropriately handle confidential data and information.

Flexibility, dedication, initiative, confidentiality, and the ability to learn are expected.

Analytical thinking, problem solving, and strong attention to detail.

Excellent oral and written communication skills, including strong grammar andaccurate use of punctuation, arerequired.

Demonstrate ability with using a CRM system; Slate preferred.

Working knowledge of SQL, HTML/CSS, and Liquid Markup.

Proficiency in Microsoft Office, including Outlook, Excel, and Word.

Experience developing and executing complex, integrated communication campaigns.

AdditionalRequirements:  

Ability to work evenings and weekends as needed.

Ability to work independently, without supervision.

BENEFITS & WORK DETAILS

Quick details-

Full time hourly position with flexibleschedule options

Hybrid, Remote Eligible: This position is based in Grand Rapids, MI with some level of flexibility including theoption to hybrid. All adjusted work arrangements require supervisor and leadership approval.

Be part of a 30+ staff department that collaborates closely and has a lot of fun together.

In addition to a competitive salary, Calvin offers great benefits to employees with up to30 days of paid time off per year plus eleven paid holidays, a 403B retirement program, medical & dental insurance, life and disability insurance, other benefit plan options and discounts offered by various vendors. Employees and dependents also enjoy tuitionassistance funding for enrollment at Calvin University. See benefit details at:https://calvin.edu/offices-services/human-resources/employment/benefits-insurance/

FAITH and EDUCATIONAL COMMITMENT

1. Commitment to the educational mission of Calvin as a Christian liberal arts University affiliated with the Christian Reformed Church.

2. A commitment to the Christian faith and to the integration of faith, learning, and student development.

DIVERSITY COMMITMENT

Demonstrated awareness and commitment to effectively establishing relationships and positive communication across multiple dimensions of diversity including, but not limited to, race, gender, physical limitations, class, or religious perspectives.

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