Brannon Sowers & Cracraft PC is seeking a dedicated and enthusiastic Call Center Customer Service Representative to join our dynamic legal practice. In this pivotal role, you will be the first point of contact for our clients, responsible for delivering exceptional customer service while navigating the intricacies of the legal domain. Our ideal candidate possesses a keen understanding of client needs, demonstrating the ability to handle inquiries, provide accurate information, and assist in directing clients to the appropriate legal resources. You will engage with a diverse clientele, addressing their concerns with empathy and professionalism, ensuring they feel valued and understood. This position not only requires exceptional communication skills but also the ability to work effectively under pressure while maintaining a positive attitude. You will have the opportunity to work in a supportive team environment, contributing to the smooth operation of our call center. Additionally, you will be trained to handle various legal inquiries and learn about our services, ensuring you are well-equipped to assist clients. At Brannon Sowers & Cracraft PC, we believe in fostering talent and providing the necessary tools and resources for personal and professional growth, making this an exciting opportunity for those looking to build a rewarding career within the legal industry.

Responsibilities

Answer incoming calls and assist clients with inquiries about legal services.
Provide accurate information to clients regarding case status and procedures.
Schedule appointments for clients with attorneys or legal staff as needed.
Document client interactions and maintain accurate records in our case management system.
Respond to client emails and follow up on correspondence efficiently.
Educate clients about our services and guide them through initial processes.
Collaborate with attorneys and administrative staff to ensure effective communication and client satisfaction.

High school diploma or equivalent; associate's or bachelor's degree preferred.
Proven experience in a customer service or call center role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle difficult conversations with professionalism and empathy.
Familiarity with basic legal terminology and procedures is a plus.
Proficient in using computers and various office software applications.

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Call Center Customer Service Representative