The Collections Coordinator is a critical role responsible for effectively and efficiently managing the accounts receivable process for an assigned group of payors or supported region/company.

Responsibilities

Responsible for collecting, posting and managing patient account payments once balance is created for assigned office.

Prepares, reviews and sends patient correspondence if necessary.
Reviews finance charges for office per month.
Read and research/ correct denials or zero payment EOB’s for resolution
Send bills or confirms vendor sent communication for patient responsibility for administered care
Works with patients to arrange special payment options when necessary
Follows and reports status of delinquent accounts. Works with Office Manager and RCM Lead to approve patients that need to be sent to collections.
Tracks accounts receivable to identify any issues in overall office revenue cycle management
Works to help identify patient balances for upcoming appointments.
Ensures claims are processed accurately to secure timely payment.
Responds to inquiries, questions, and concerns from patients regarding the status of claims in a clear, concise, and courteous manner.
Conducts follow-up and submits reimbursement appeals for unpaid and/or inappropriately paid claims; ensures appropriate documentation of billing, follow-up, collection, and appeal efforts are recorded on accounts.
Identifies, researches, and ensures timely processing of billing errors and corrections as they relate to claims; actively participates in problem identification and resolution and coordinates resolutions between appropriate parties.

Qualifications

• Associate's degree (A. A.) or equivalent from an accredited college, university or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.

• Previous dental office knowledge

• Previous high-volume collections experience with PPO’s, Worker' Comp, Medicare and Medicaid strongly preferred

• Working knowledge of CPT and ICD-10 codes

• Previous experience and demonstrated ability to thrive in a production-driven environment

• Excellent time management & multi-tasking skills

• Proficiency with Microsoft Outlook suite of products; demonstrated aptitude for learning new software programs

• Superior verbal and written communication skills

• Experience with Denticon software-strongly preferred

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability

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