Brainbox is representing a well-established Perth-based Managed Service Provider looking for an experienced Systems Engineer to join their growing technical team.

About Our Client

They are a Perth-founded MSP with a strong and expanding client base across Western Australia. Their focus is on creating genuine value for clients through innovation, automation, and continuous improvement — not just keeping systems running. With a team built on autonomy and technical excellence, they give their people the trust and freedom to own their work and bring ideas to life.

As their client base continues to grow, they are looking for a senior technical resource who can handle complex escalations, lead project delivery, and help shape the standards and baselines that underpin their service quality.

About the Role

This is a senior technical role, not a helpdesk position. As their new Systems Engineer, you will be the person the team leans on when a ticket needs real expertise. You will handle escalations from 1st and 2nd line support, lead infrastructure and Microsoft 365 project delivery, and be a reliable technical resource for clients day in, day out.

The right person is a generalist at heart — strong across Microsoft infrastructure, cloud, and networking, with solid hands-on experience in endpoint management (Intune/MDM) and security tooling (Sophos or similar). If you thrive on variety, enjoy being the person others turn to when things get hard, and want to work in a team that values quality over ticket volume, we would love to hear from you.

The role is Perth-based with hybrid working across home, office, and client sites. A valid driver's licence and your own vehicle are required for regular client site visits across the metro area. Candidates must be currently residing in Perth with full working rights in Australia.

Core Tech Stack

Microsoft: Windows Server, Active Directory, Azure AD / Entra ID, Microsoft 365 (Exchange Online, Teams, SharePoint)
Endpoint management: Microsoft Intune, MDM/MAM, Autopilot
Security: Sophos Intercept X, Sophos Firewall, Sophos Central, conditional access, MFA
Backup: Veeam configuration and monitoring
Networking: VLANs, VPN, firewall policy, DNS/DHCP
Automation: PowerShell scripting
RMM tools and managed services workflow

What You'll Be Doing

Day-to-Day BAU

Own complex escalations from 1st and 2nd line support
Manage and troubleshoot client environments — Windows Server, Active Directory, Azure AD/Entra ID, M365
Patch management, backup monitoring, and proactive maintenance via RMM
Endpoint management: Intune/MDM, device provisioning, and policy deployment
Security tooling: EDR/XDR (Sophos), firewall configs, and conditional access policies
Veeam backup management and monitoring

Project Work

Deploying new client infrastructure — server builds, migrations, and cloud onboarding
Microsoft 365 tenant setups and migrations: Exchange, Teams, SharePoint
Azure infrastructure — spinning up VMs, managing resource groups and networking
Onboarding new clients — network audits, documentation, and tool integration
Contributing to internal tooling and process improvements

What You'll Need

3+ years in a systems engineer or senior IT role, ideally in an MSP environment
Strong hands-on experience with Windows Server, Active Directory, and Azure AD/Entra ID
Solid Microsoft 365 administration — Exchange Online, Teams, SharePoint, Intune
Azure fundamentals — VMs, networking, resource management
Experience with RMM tools and a managed services workflow
Generalist mindset — comfortable working across a broad range of client environments
Clear communicator with confidence dealing directly with clients
Valid driver's licence and own vehicle (client site visits are part of the role)
Currently based in Perth, WA, with full working rights in Australia

Highly Regarded

Microsoft certifications: MD-102, AZ-104, MS-102, SC-300, SC-200
Sophos Certified Engineer or Architect
Veeam Certified Engineer (VMCE)
CompTIA Security+ or CySA+
CCNA or equivalent networking certification

What's on Offer

$100,000 – $120,000 AUD base salary + 12% superannuation
Hybrid working — flexible mix of home, office, and client sites
Professional development budget and certification support
Structured career progression pathways
Birthday leave — a paid day off when your birthday falls on a weekday
20 days annual leave (4 weeks)
1-hour lunch breaks
38-hour work week

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