About Brainbox

Brainbox is different to every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

We are looking for a Salesforce Administrator to support and optimize our Salesforce ecosystem as we transition key business processes into the platform. This role will focus on Salesforce CRM and Marketing Cloud, playing a critical part in system administration, marketing automation, and process design.

The ideal candidate will combine technical Salesforce administration skills with business analysis capabilities, helping translate business needs into effective Salesforce solutions.

Key Responsibilities

Administer and maintain Salesforce CRM and Marketing Cloud environments
Configure and manage users, permissions, workflows, and system settings
Support marketing automation initiatives within Salesforce Marketing Cloud
Work with stakeholders to map, design, and improve business processes
Translate business requirements into scalable Salesforce configurations
Monitor system performance and recommend improvements
Assist with integrations and data management across Salesforce platforms
Provide ongoing support, troubleshooting, and system enhancements

Requirements

Experience working as a Salesforce Administrator or Salesforce Marketing Cloud specialist
Hands-on experience with Salesforce CRM
Exposure to or experience with Salesforce Marketing Cloud
Ability to perform business analysis, process mapping, and solution design
Strong problem-solving and stakeholder communication skills
Salesforce certification is highly desirable, such as:

Salesforce Administrator Certification
Salesforce Marketing Cloud Certification

Nice to Have

Experience working across both Salesforce CRM and Marketing Cloud
Background in marketing automation or customer journey management
Experience supporting cross-functional teams in Salesforce implementations

Perks

Attractive and competitive salary
Tenure-based and Performance-based incentives
Paid time off
Day shift
Unlimited cash incentives for hired referrals
Engagement and Recognition programs
HMO on day 1
Work-life balance with a 37.5h week and free weekends
International career growth and clients
Opportunities to travel abroad
Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
Fun and inclusive working environment and great working culture
Dedicated local support with local Management, HR, onboarding, payroll, and ICT
Access to unlimited training and micro-competencies to advance your skills

Brainbox remote jobs

On-call - Strata Admin & Front Desk Support Officer (Australian Client)

Salesforce Administrator (CRM & Marketing Cloud)

Freight Operations Administrator - CargoWise (Australian Client/Day Shift)

Drafter