About the Role

We are a fast-growing e-commerce company seeking a confident and customer-focused Phone Support & Sales Representative to manage inbound and outbound phone interactions. This role combines customer support with phone-based sales and requires someone who can confidently educate customers, overcome objections, and close purchases.

You will be a key point of contact for customers who prefer to speak with a real person before buying and will directly contribute to revenue through abandoned checkout recovery and phone-based sales.

What We Offer:

Location/Schedule: Remote - U.S. Time Zone

9 AM to 5 PM Pacific or Central Time, depending on the assigned shift

Employment Type: Full-Time
Compensation: 500 USD per month
20 days paid annual leave and 10 days paid sick leave
Quarterly performance-based bonuses tied to close rate and revenue generated

Key Responsibilities

Inbound Phone Support

Handle inbound customer calls and enquiries with professionalism and clarity
Answer product-related questions and educate customers on features, benefits, and use cases
Guide customers toward confident purchase decisions

Outbound Sales & Checkout Recovery

Call customers who abandoned checkout to understand objections and close the sale
Gather structured feedback on why customers did not complete their purchase
Upsell relevant accessories or add-ons to increase Average Order Value (AOV)

Phone Orders

Support customers who prefer to purchase over the phone
Accurately collect customer and payment details
Create and process orders within the e-commerce system

Customer Support Collaboration

Collaborate with the Customer Support team via Freshcaller and Freshdesk
Communicate internally using Slack
Manage follow-ups and tasks in ClickUp

Minimum 2 years of experience in a phone-based customer support, inside sales, or call-center role
Proven ability to confidently handle inbound and outbound calls
Clear, fluent English with a professional phone presence
Strong objection-handling and closing skills
Experience educating customers on products or services
Highly organised, reliable, and detail-oriented
Experience with CRMs or support tools (Freshdesk / Freshcaller preferred)

Ideal Candidate

Confident, persuasive, and customer-focused
Comfortable balancing support and sales responsibilities
Results-driven with a strong sense of ownership
Thrives in a fast-paced e-commerce environment

MS Digital Ltd remote jobs

Phone Support & Sales Representative (E-commerce)

Phone Support & Sales Representative (E-commerce)

Phone Support & Sales Representative (E-commerce)

Phone Support & Sales Representative (E-commerce)