Position & Purpose Summary

Manager, Insights and Advisory Services, is a key member of the AVIA team, a dynamic and growing firm that delivers strategic work that enables and accelerates digital health strategies and initiatives.

This position will play a pivotal role with health systems by driving the integration of digital technologies and innovative solutions into clinical (e.g. nursing) workflows, care delivery models, consumer experience strategies, and operational practices. This role’s expertise will be crucial in optimizing patient care, ensuring seamless care delivery, elevating the consumer healthcare journey, enhancing clinical processes, and improving overall healthcare outcomes.

The Manager, Insights and Advisory Services position will become a trusted partner to our members and clients combining your clinical expertise with a deep understanding of digital health technologies, collaborating with AVIANs and health system leaders to drive value to our members and clients.

This role will draw upon health system, clinical, and industry experience to manage teams/projects, generate high-quality thought-provoking insights, and develop deliverables that solve our members' and clients’ biggest problems.

So Who is AVIA?

AVIA is the nation’s leading digital transformation partner for health systems. AVIA empowers healthcare leaders with the strategic insights, proven tools, and expert guidance needed to drive better clinical outcomes, operational efficiencies, and financial performance. Through AVIA’s two-sided Network, health systems gain access to results-driven consulting and collaborative solutions to tackle the industry’s most pressing challenges with confidence. Learn more about AVIA ataviahealth.com.

Your contributions will be…

With 3-5 years’ experience in a health system or healthcare consulting role, you have the skills needed to navigate the cultural and organizational complexities of the healthcare industry, our members, and our clients. You are able to:

Understand processes and workflows within health systems and have used this experience to create efficiencies in health systems via digital solutions and operational improvements.
Demonstrate experience in health services delivery domains, such as coding, revenue cycle, scheduling operations, call center, inpatient throughput, service line performance, remote patient monitoring, acute care, or ambulatory care.
Provide in-depth knowledge of healthcare technologies and digital solutions.

Qualifications:

Narrative Building & Communication: Excellent written and verbal communication skills; ability to build coherent narratives that drive decision-making and buy-in as clients move through their digital transformation journeys.
Qualitative Research: Demonstrated ability to lead and coordinate a variety of research activities to generate insights that inform strategic and tactical project decisions, including desk research on industry trends and best practices, voice of customer surveys, stakeholder interviews and workshops, and on-site observations and shadowing.
Analytical & Critical Thinking: Stellar ability to break complex problems down into component parts, prioritize their value, and deliver concise, actionable insights.
Innovation & Adaptability: A strong passion for creative problem solving, innovation, and the agility to adapt to rapidly changing technology and healthcare trends.
Decision-Making & Resilience: Ability to consistently make well-informed decisions under pressure, while continuously learning and adapting from outcomes.
Mentorship & Collaboration: Proven ability to foster mentoring relationships with direct reports and peers, supporting individual professional growth and maintaining high work product quality.

Preferred Qualifications:

Education: Master’s degree with a healthcare or technology focus (e.g. MBA, MHA, MPH, etc.) or relevant disciplines
AI & Digital Enablement: Strong understanding of how AI works within workflows and at the enterprise level, capable of driving the integration of digital technologies and innovative solutions.
Project Management Expertise: PMP or other hands-on project management skills. Ability to define project scopes and plans, manage dependencies, balance multiple demands independently, and manage upward to mitigate risk.
Innovation Methodologies: Demonstrated familiarity with key innovation frameworks, such as human-centered design and design thinking, to create empathetic, user-focused digital and operational solutions.
Process Optimization: LEAN Six Sigma experience, with a proven capability to drive continuous improvement, workflow efficiency, and quality across complex operational systems.

Key Success Measures:

Project Delivery & Scope Management: Deliver 90%+ of engagements on time and within the original scoped budget, proactively mitigating scope creep so that fewer than 10% of projects require unbudgeted timeline extensions.
Financial Performance & Margin: Achieve or exceed target project margins by optimizing resource allocation, managing project dependencies effectively, and maintaining expected billable utilization rates.
Client Satisfaction & Relationship Health: Maintain high client satisfaction across executive and operational health system stakeholders through clear communication, predictable delivery, and demonstrable ROI. Measured via structured engagement debriefs, qualitative sponsor feedback, and high stakeholder trust, positioning AVIA as a premier digital transformation advisor.
Account Expansion & Retention: Actively contribute to AVIA's strategic growth by identifying and cultivating at least 1–2 actionable account expansion, follow-on advisory, or membership renewal opportunities per year.
Insights & Market Intelligence: Translate client engagements and market signals into actionable digital health insights, benchmarks, or reusable frameworks that elevate AVIA’s broader research, platform capabilities, and thought leadership network.
Team Leadership & Talent Development: Foster a high-performing project team by mentoring junior team members, setting clear expectations, ensuring equitable work distribution, and supporting professional growth to drive team efficiency and retention.

You're excited about AVIA and this opportunity because…

You want to make an outsized investment of your time and talent in a growing company.
We are each expected to be creative.
You appreciate that we are genuinely committed to our clients and mission.
We are a group of passionate, high-achieving, and results-orientedteam members, but we also love to laugh, brainstorm big ideas, and celebrate shared successes.

AVIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

$100,000 - $145,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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