Salary and Benefits:

Competitive
24 days holiday per year
Pension with 4% salary sacrifice scheme and employer contribution
Death in Service benefit of 4 x salary
Employee Assistance Programme
Health Cash Plan
Enhanced Family Friendly Policies
Long Service Awards
Additional holiday days based on length of service
Cycle to work scheme

The Role

As ourAdministrator, you will be responsible for carrying out a full range of administrative tasks in an efficient and effective manner to support the team in achieving their targets and delivering a high standard of service.

You will be expected to:

• Deal with day-to-day telephone enquiries/issues from customers internally and externally, in a timely and professional manner. Sifting out any unwanted calls and ensuring all messages are passed to the relevant personnel.

• Promote an efficient and professional service to all customers and stake-holders, both internal and external maintaining a high standard of care and quality at all times.

• Daily allocation of workload to engineers

• Communicate with other contractors to ensure provision of services and
reports received in a timely fashion.

• Make appointments for a range of services.

• Ensure all data entry related information is recorded and maintained
accurately within the company’s Information Management Systems.

• Ensure all subcontractor documents and profiles are up to date with the Astons Centralised Information Management Systems. (ACIMS)

• Raising remedial works following PPMS for invoicing purposes and submit to client. Investigate PPM issues, update master PPM spreadsheet and schedule.

• Review, track and monitor progress of works

• Processing quotes, updating and closing jobs, financial completion, ensuring all costs collated to enable submission to clients.

• Collate timesheets and preparation of monthly departmental payroll summary.

• Occasionally attend contract meetings (sometimes held at client’s offices) and take minutes as required.

• Maintaining basic records demonstrating an “at a glance overview” of job/project profitability

• Undertake typing of documents as required

• Ensure all policies and procedures are followed.

• Ensure all filing is kept up to date, to enable retrieval as and when re-quired

• Assist other admin roles during busy periods/holidays

• Complete other tasks as required to fulfil the purpose of this role.

Working hours will beMonday to Friday, 08:00 am to 17:00 pm, and flexibility with working hours is essential as overtime will be required from time to time.

The Candidate
To be considered for ourAdministrator role, you will have the following skills and experience:

General

Excellent customer service skills; committed to customer satisfaction
Self-motivated, flexible and enthusiastic
Strong written and verbal communication skills
High attention to detail with a commitment to quality
Able to work as part of a team
Ability to build and maintain positive relationships with colleagues and
business partners
Understanding of data protection principles and the importance ed for confidentiality

Technical

Proficient in Microsoft Excel and Word
Computer Literate
Previous administration experience preferred, especially in a customer focused environment

If you feel you have the skills for theAdministrator, please apply now!

About Aston Group

We are an established, family run, privately owned, business that has been setting standards for efficiency, innovation and quality for over 60 years. We are passionate about providing an excellent service to our clients and stakeholders and pride ourselves on our quality of works and industry reputation. Our values are at the heart of everything we do;building trust, driving quality, delivering togetherandhaving respect. We take pride in our colleagues, supporting their hard work and dedication, enabling us to thrive as a team.

To find out more please visithttps://astongroup.co.uk/

Our Commitment to Equal Opportunities

You don’t need to tick all the boxes! We invest heavily in learning and development to bridge any gaps.

Our commitment to building and maintaining a diverse, inclusive, and representative workforce is a priority. We encourage applications from people from all backgrounds and welcome you to join a team that celebrates individual cultures and identities.

If you have any accessibility needs that require any extra attention, please let us know.

For more information please visithttps://astongroup.co.uk/careers/work-with-us

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