Arthur Center is seeking a highly organized and personable individual to join our team as a Patient Service Representative. In this role, you will be responsible for providing exceptional customer service to patients and ensuring their overall satisfaction. The ideal candidate will have excellent communication skills, attention to detail, and a compassionate nature.

As a Patient Service Representative, you will be the first point of contact for patients visiting or calling our center. You will greet patients, answer their inquiries, schedule appointments, and assist them with filling out necessary paperwork. Additionally, you will maintain patient records, verify insurance information, and handle billing and collections. You will also collaborate with other healthcare professionals to ensure a smooth workflow and exceptional patient care.

Responsibilities

Greet and check-in patients in a friendly and professional manner
Answer phone calls and direct them to the appropriate department or individual
Schedule appointments for patients, ensuring efficient use of available time slots
Collect and verify patient information, including demographics and insurance coverage
Assist patients with completing necessary forms and documentation
Manage patient records and ensure confidentiality in compliance with HIPAA regulations
Verify insurance coverage and obtain pre-authorization for services as needed
Process patient billing, including collecting co-pays and outstanding balances

High school diploma or equivalent required; additional healthcare-related education preferred
Proven experience in a customer service role, preferably in a healthcare setting
Excellent verbal and written communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
Proficient in using computer software and electronic health record systems
Knowledge of medical terminology and insurance processes preferred
Ability to maintain confidentiality and handle sensitive information with professionalism
Strong problem-solving and decision-making skills

Health Care Plan (Medical, Dental & Vision)
Family Leave (Maternity, Paternity)
Training & Development

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Patient Service Representative