About Alaan

Corporate cards & spend platform for businesses in the Middle East

Tech description:

Job description:

Alaan is in the process of making spend management and corporate expenses as easy as possible in the $3 Trillion+ Middle Eastern B2B payments market by bringing its product offering to medium and large businesses in the UAE. Alaan is a highly Customer-obsessed organization, putting our users’ needs above all else. Hence we are looking for a Customer Success Associate with the same values to help us take our mission of Customer obsession into the hands of our users. ### **Key responsibility would include:** - Build relationships with Customers, be the first point of contact for Customer interaction (Whatsapp, Email, Phone) - Understand the needs of Customers and propose solutions to meet those unique business needs. - Thoroughly understand product and expense processes on the Customer side and make improvement suggestions - Balance autonomy in solving problems with awareness of escalation necessities - Work cross-functionally to improve the product/experience for the Customer - Be the product expert to the Customer and the Customer expert to the product team - Proactively and diligently follow up on issues raised by Customers - Help Alaan continuously improve the way it serves its Customers ### **You would be the perfect fit:** - Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers - Helping others succeed and improve gives you energy - You are trustworthy and others perceive you as trustworthy - You can understand a problem, break it down, and identify logical next steps - Very organized and meticulous (no customer issue falls through the cracks) - Greater than 1-year experience in similar roles (ideal but not mandatory) - You love working against a goal - and you will independently identify what is needed to reach the goal - Strong listening skills, empathy, and problem-solving abilities - Background in Fintech or B2B SaaS would be an added advantage - Demonstrated ability to work solo as well as being a productive team member - Have a strong work ethic and are eager to learn and make new connections with prospects - Strong fluency in English, both written and oral ### **What your ideal day in Alaan would look like:** - Staying in constant touch on a Customer-facing front and serving as a bridge between the user and the Customer team to help hash out any issues if they occur - Constantly helping users make the most of their Alaan experience by suggesting features that are best suited for each individual Customer, according to their needs - Collecting feedback from users to help collaborate with the Product team for development/improvements to the product - Diligently prioritizing and following up on issues with the product/tech team ### **Why work at Alaan** - Fully remote culture with a seriously high degree of flexibility - High ownership, high responsibility - align on the problems you want to solve and run with it! - Alaan is a tested model but in a new market, hence it is a chance to be a part of a rocket ship that is just waiting to take off - Competitive compensation and health benefits - Equity compensation for all employees to bring a high degree of ownership into your work, so as the company grows, you grow with it - Frequent company off-sites to keep the remotely distributed team closely knit together - A Macbook to make your life easier

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