ROLE SUMMARY

We are seeking a paid Product Documentation and Operations Intern to support product release, documentation, enablement, research, and backlog organization activities during the summer. This is a temporary, part-time, non-exempt internship designed to provide hands-on experience with product operations, release communications, product documentation, user enablement, and AI-assisted workflow support.

The duration of this internship is 10 - 12 weeks.

KEY RESPONSIBILITIES

Release Documentation Support

Assist with preparing initial drafts and supporting materials for recurring release artifacts, which may include:

Internal Release Briefs

Product All Hands presentation materials

Release Notes

Traceability Appendices

Permissions Matrices

Notifications Matrices
Other release-related documentation as assigned

Training & Enablement Support

Support updates to product enablement and training materials as new features are released. This may include assisting with:

User guide updates

Quick reference guides

Training materials

Internal enablement content

Documentation cleanup or formatting
Drafting proposed updates based on approved feature information

Product Research Support

Conduct supervised research to help inform product positioning, roadmap conversations, stakeholder discussions, and future planning. Responsibilities may include:

Gathering information from approved internal or external sources

Summarizing findings

Preparing short research briefs

Organizing themes, trends, or stakeholder inputs
Identifying open questions for Product team review

Product Enhancements Backlog Support

Assist with maintaining and organizing the Product Enhancements Backlog. This may include:

Reviewing backlog items for completeness

Organizing or tagging enhancement requests

Identifying duplicates or related items for review

Preparing monthly summaries of common themes
Using approved AI tools, where permitted, to help draft summaries or identify patterns

Learning Objectives

Through this internship, the intern will gain exposure to:

Product release operations

Product documentation practices

Internal and customer-facing release communication workflows

User enablement and training asset development

Product backlog organization and analysis

Product research and synthesis

Responsible use of AI tools in a business environment

Cross-functional collaboration with Product, Training, Documentation, and related teams

Required Qualifications

Current student or recent graduate with interest in product management, product operations, documentation, business analysis, training, communications, or a related field

Strong written communication skills

Strong attention to detail and organization

Ability to summarize information clearly and accurately

Comfort working with structured documents, spreadsheets, presentations, or collaboration tools

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Product Documentation and Operations Intern